Chloe Shorter

• Manage workshop scheduling, resolving overbookings due to emergency repairs or tow-ins.
• Maintain accurate customer records, ensuring all personal information is up to date.
• Verify repair orders for accuracy, ensuring they reflect completed work.
• Process invoices, handle payments, and provide quotes for future repairs.
• Track and coordinate parts deliveries, ensuring availability for scheduled appointments and setting clear customer expectations.
• Provide proactive customer communication, keeping clients informed throughout the repair process.
• Liaise with internal stakeholders and manufacturers to enhance the customer experience.
• Drive business performance by upselling recommended repairs and services.
• Develop technical knowledge through service manuals and direct inquiry to better assist customers.
• Stay updated with industry and manufacturer training to ensure compliance and service excellence.

Please refer above.

• Coordinated travel to North Queensland for a new store opening, collaborating with fellow Visual Merchandising Managers to set up the store in alignment with company standards.
• Managed visual merchandising across 10+ stores, providing feedback, checklists, and guidance to enhance store presentation.
• Delivered in-store and virtual training sessions to support staff across multiple locations.
• Executed the company's monthly Visual Merchandising directive while tailoring displays to suit each store’s clientele and regional climate.
• Assisted stores with implementing new monthly floorplans, offering feedback and coaching teams on maintaining brand consistency while incorporating creative adaptability.

• Progressed from a casual role to management and briefly acted as a regional manager, demonstrating adaptability and leadership.
• Took initiative as a casual by completing additional training and shifts, leading to management support responsibilities.
• Expanded skills by assisting in multiple stores, gaining broader operational knowledge.
• Implemented improvements in underperforming stores, enhancing both visual presentation and customer service standards.
• Developed training documents and checklists to support staff in maintaining high visual merchandising standards.
• Advanced through progressively higher-grade stores, gaining exposure to sensitive operational information.
• Provided administrative and visual merchandising support at a regional level, offering store feedback and performance guidance.
• Assisted in organizing and leading meetings for large-scale sale setups.
• Created structured training materials and daily checklists to improve store efficiency and presentation.