Jade Skupien
Queanbeyan,New South Wales
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Leader Air Conditioning
Queanbeyan
12.2023 - Current
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Coordinated travel arrangements for staff members as requested.
- Responded to customer issues to provide immediate resolution and improve retention.
- Proofread content for typo-free emails and documentation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Prepared payroll documents and maintained databases for financial offices.
- Assisted in organizing events such as conferences or seminars.
Sales Associate
Homemaker Fine Furniture
Fyshwick, ACT
01.2021 - 10.2023
- Adhered to company initiatives and achieved established goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Cleaned shelves, counters and tables to maintain organized store.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered store and merchandise questions and led customers to wanted items.
- Processed transactions using a point-of-sale system.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Tracked sales performance metrics to identify trends in market place.
Certificate 3 Aged Care
TAFE NSW
Queanbeyan, NSW
03.2023 - 06.2023
- Partial completion of the certificate until the first placement.
Assistant Manager
John Cootes Furniture
Fyshwick, ACT
01.2020 - 12.2022
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular performance reviews for employees to identify areas of improvement.
Salesperson
Fantastic Furniture
Fyshwick, ACT
01.2018 - 01.2020
- Collaborated with team members to develop effective sales plans.
- Prepared and delivered appropriate presentations on products and services.
- Gathered data on competitors' pricing, products, and promotional activities.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Assisted customers in selecting appropriate products or services for their needs.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Education
Commercial Cookery
CIT
Canberra, ACT03-2002
High School Diploma -
Canberra College
Phillip, ACT12-1998
Skills
- Database entry
- Vendor engagement
- Email management
- Business correspondence
- Document preparation
- Customer engagement
- Office supply management
- Event planning
- Billing and invoicing
- Payroll
- Word processing
- Expense tracking
- Telephone reception
- Confidentiality handling
- Human resources
- Accounting support
Affiliations
- Bee keeping
- Gardening
- Travelling
- Exercising
Timeline
Office Administrative Assistant
Leader Air Conditioning
12.2023 - Current
Certificate 3 Aged Care
TAFE NSW
03.2023 - 06.2023
Sales Associate
Homemaker Fine Furniture
01.2021 - 10.2023
Assistant Manager
John Cootes Furniture
01.2020 - 12.2022
Salesperson
Fantastic Furniture
01.2018 - 01.2020
Commercial Cookery
CIT
High School Diploma -
Canberra College
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