Summary
Overview
Work History
Education
Skills
Certificatestraining
References
Timeline
Hi, I’m

Jade Sunarjana

Nundah,QLD

Summary

A reliable and upbeat individual who consistently excels in promoting customer loyalty and satisfaction through diligent attention to their individual needs. Possesses a strong understanding of product merchandising, payment processing, and cleaning, making me well-equipped to provide exceptional service. Skilled relationship-builder with excellent organizational strengths and superior work ethic, demonstrating dedication and dependability.

Overview

12
years of professional experience

Work History

Doordash

Delivery assistant
09.2023 - Current

Job overview

  • Ensured proper handling of packages, preventing damages during transit.
  • Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
  • Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
  • Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.

David Jones

Sales professional
11.2022 - 09.2023

Job overview

  • Enhanced product knowledge, attending regular training sessions on new items and promotional offers.
  • Collaborated with team members to create visually appealing merchandising displays that attracted customer attention.
  • Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
  • Use teamwork with other staff members to provide a more welcoming environment and service.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Established rapport with regular customers who often returned seeking assistance due to previous positive experiences.
  • Supported a positive work environment, fostering camaraderie among team members leading to improved performance.
  • Handled cash transactions accurately, maintaining balanced cash registers at the end of each shift.

SEED Heritage

Sales professional
08.2021 - 10.2022

Job overview


  • Provide style advice and product recommendations based on the request of client
  • Send and receive store transfers
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Collaborated with team members to create visually appealing merchandising displays that attracted customer attention.
  • Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
  • Supported a positive work environment, fostering camaraderie among team members leading to improved performance.
  • Increased sales by effectively engaging with customers and showcasing the best products for their needs.
  • Greeted customers and helped with product questions, selections, and purchases.

Fuse Silver

Sales professional/ store manager
10.2018 - 11.2021

Job overview

  • Exhibited a deep understanding of products
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Demonstrated expertise in effectively merchandising products to meet quality expectations
  • Provided exceptional customer service to clientele
  • Streamlined the organization and prompt dispatch of banking responsibilities.
  • Collaborated with neighbouring stores to enhance sales performance.
  • Facilitated cooperation among team members to resolve work-related problems
  • Managed and sent off rosters to staff
  • Created and implemented daily budget goals according to the monthly budget
  • Trained new team members and provided guidance
  • Maintained a clean and organized workspace.
  • Accomplished multiple tasks within established timeframes.

EB Games

Sales Assistant
06.2017 - 12.2018

Job overview

  • Serve customers with welcome, high energy and help them with their questions and needs
  • Maintain high sales daily
  • Having a high product knowledge.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Lady Cilento Children’s Hospital

BMT Cleaner (Bone Marrow Transplant)
11.2015 - 07.2017

Job overview

  • Consistently upheld exceptional cleanliness standards in all rooms.
  • Ensured sufficient stock of supplies across multiple rooms
  • Managed time efficiently to ensure timely completion of room cleaning tasks while addressing unexpected job demands
  • Managed various administrative tasks such as document organization and file management
  • Implemented efficient data entry processes
  • Assisted employees in completing online training courses
  • Distributed responsibilities among cleaners on a regular basis
  • Managed printing and scanning of various documents.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Royal Children’s Hospital Brisbane

Wards Person
01.2014 - 02.2015

Job overview

  • Ensured immaculate cleanliness of infectious areas with no chance of germ or virus transmission to other patients, meeting high standards and time constraints.
  • Utilized professional knowledge of personal protective equipment (PPE) to effectively handle infectious disease prevention and control
  • Delivered customized meals to a large number of patients, meeting their unique dietary needs and ensuring timeliness without errors.
  • Achieved seamless execution of diverse daily tasks through meticulous time management practices.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

MacDonald’s

Front Counter Service
08.2012 - 07.2013

Job overview

  • Taking 'over the counter orders' and following company procedures regarding welcoming and taking orders from customers
  • Be compliant with company procedures in dealing with difficult situations both over the phone and in person, which result in a positive outcome for the company and customer
  • Cooker and Wash Up, Cleaning: Demonstrated an awareness of Food Safety Standards and carried these out
  • Received training in Food Safety Standards
  • Memorise 'recipes' including strict food amounts to produce the high standard of product expected
  • Read and respond to orders and work to a 'time limit' as per company procedures
  • Work in a high pressured job situation to continue the production of a 'high quality product for the company'
  • Complete a list of expectations regarding cleaning in different areas of the shop including cleaning of special equipment.

Education

Kedron State High School
Wooloowin, QLD

High School Diploma

Skills

  • Safety awareness
  • Complex Problem-Solving
  • Time Management
  • Verbal and written communication
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Engagement
  • Cleaning and sanitizing
  • Artistic flair
  • Superb attention to detail

Certificatestraining

  • Certificate III in Aged Care, 2014 – Bracken Ridge/Caboolture TAFE
  • Year 12 Senior School Certificate for completion of Year 12- 2013 (Kedron State High School)
  • 3 Year First Aid certificate 2017
  • Hand Hygiene (2017)
  • Mandatory Training – Ethics and Accountability (2017)
  • Waste Disposal Management
  • Prevention and management of Musculoskeletal Disorders (MSD) 2015
  • Occupational Violence Prevention Fundamentals (OVP) 2015
  • Concept Safety Site Inductions 2015
  • Responsible service of alcohol 2019

References

Brayan Avila-Guallpa, Coworker, 0478507208

Timeline

Delivery assistant

Doordash
09.2023 - Current

Sales professional

David Jones
11.2022 - 09.2023

Sales professional

SEED Heritage
08.2021 - 10.2022

Sales professional/ store manager

Fuse Silver
10.2018 - 11.2021

Sales Assistant

EB Games
06.2017 - 12.2018

BMT Cleaner (Bone Marrow Transplant)

Lady Cilento Children’s Hospital
11.2015 - 07.2017

Wards Person

Royal Children’s Hospital Brisbane
01.2014 - 02.2015

Front Counter Service

MacDonald’s
08.2012 - 07.2013

Kedron State High School

High School Diploma

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Jade Sunarjana