Jade Teio

At Universal Store, I supported the Store Manager in leading a high-performing team, coaching staff to exceed sales targets while fostering a collaborative and motivated work environment. I actively participated in rostering, training, and performance management, ensuring the team consistently delivered exceptional customer experiences. My hands-on experience with visual merchandising allowed me to maintain high standards, showcasing products in ways that aligned with brand guidelines and attracted customers.

Delivered exceptional customer service by providing tailored footwear and product recommendations to meet individual needs.

• Assisted customers with sizing, product inquiries, and resolving concerns to ensure a positive shopping experience.

• Consistently met and exceeded sales targets through strong product knowledge and effective upselling techniques.

• Maintained visual merchandising standards by arranging displays, organizing stock, and ensuring the store was clean and inviting.

• Supported stock management tasks, including inventory checks, stock replenishment, and backroom organization.

• Collaborated with the team to ensure smooth daily operations and adherence to company policies and procedures.

• Demonstrated a deep understanding of footwear trends and Hype’s product range to engage customers and drive brand loyalty.

• Processed transactions accurately while maintaining a high level of customer service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Assisted customers with prompt and polite support in-person and via telephone.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.