Jade Thomas
Collaroy
Summary
Enthusiastic candidate with a strong work ethic and excellent customer service skills. Possess strong communication and creative thinking skills within the work place. Due to previous experience within the real estate environment I have gained knowledge and skills in customer satisfaction, problem solving and adaptability when facing challenges. A driven and detail-oriented individual that is dependable and reliable, ready to learn and grow with new opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Upstate Real Estate
03.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Barista
Belgrave Cartel
06.2020 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Managed high flow of customer with care and grace.
Barista
Split Coffee
01.2021 - 12.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Pittwater High
Mona Vale, NSW11-2019
Skills
- Customer service
- Building rapport
- Phone and email etiquette
- Application processing
- Unit inspection
- Clear communication
Certification
- Certificate of Registration, Under the Hammer, 2024 July
Timeline
Leasing Consultant
Upstate Real Estate
03.2024 - Current
Barista
Split Coffee
01.2021 - 12.2022
Barista
Belgrave Cartel
06.2020 - 02.2024
High School Diploma -
Pittwater High
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