Jade Thomassen
Gold Coast,QLD
Summary
Retail professional with solid background in inventory management and customer assistance. Reliable team player known for adaptability and achieving targets. Possesses strong organizational and communication skills valued by employers in retail sector.
Positive, adaptable, and driven to succeed in dynamic, fast-paced retail environments. Possesses comprehensive knowledge of retail operations and expertise in inventory management and staff training. Committed to driving store performance and fostering customer satisfaction.
Professional retail associate with extensive experience in delivering excellent customer service and maintaining efficient store operations. Known for strong focus on teamwork and consistently achieving sales targets. Renowned for adaptability and reliability in dynamic retail environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Beauty Technician
Marriott Hotels
10.2024 - 02.2025
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Coordinated closely with other specialists when necessary to provide seamless care experience across different beauty disciplines.
- Mentored junior technicians in best practices, elevating overall salon performance and reputation.
- Assisted in the development of comprehensive treatment plans combining multiple services for enhanced client satisfaction.
- Increased client retention by delivering consistent, high-quality services and maintaining a clean and welcoming salon environment.
- Ensured strict adherence to health and safety guidelines, protecting both clients and staff from potential hazards.
- Cultivated a positive working atmosphere that encouraged teamwork among colleagues.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated thorough knowledge of all salon products and services.
Retail Sales Assistant
Taro Cash
02.2024 - 07.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Scheduling Coordinator
SPL Security Solutions
09.2022 - 10.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Improved patient satisfaction with timely and accurate appointment setting.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Retail Sales Assistant
Coles Supermarket
03.2020 - 09.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma Beauty Therapy - Beauty
Gold Coast TAFE
Gold Coast, QLD06-2024
Skills
- Expert makeup application
- Hygiene and sanitation
- Advanced skincare techniques
- Inventory management
- Appointment scheduling efficiency
- Facial massage proficiency
- Brand awareness building
- Detail-orientated
- Client consultation
- Safety compliance
- Relationship building and management
- Sanitation practices
- Appointment scheduling
Timeline
Beauty Technician
Marriott Hotels
10.2024 - 02.2025
Retail Sales Assistant
Taro Cash
02.2024 - 07.2024
Scheduling Coordinator
SPL Security Solutions
09.2022 - 10.2023
Retail Sales Assistant
Coles Supermarket
03.2020 - 09.2022
Diploma Beauty Therapy - Beauty
Gold Coast TAFE
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