Jade Thompson
Brisbane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Buyer's Agent Institute
08.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Senior Client Manager
Just Sort My Super
01.2023 - 09.2023
- Consistently call over 200 warm leads per day to generate my own cliental.
- Analyse each clients financial situation and gather information to pass over to financial firms around Australia.
- Maintained same day turn arounds. Where clients would receive the warm call and come on board as a client within the same day.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify how they would most benefit from having a financial adviser.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Work in a highly competitive sales office with strict KPI's.
Sales Associate to Director
Junction Estate Agents
08.2022 - 01.2023
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Prospecting daily exceeding targets of 100 calls daily.
- Created updated appraisals for clients that were interested in knowing the value of their property.
Administrator /Leasing Agent
Simic Estate Agents
08.2021 - 08.2022
- Handle high volume email enquires including leasing enquires
- Promptly answer all phone calls throughout the day
- Book inspections, process applications to then be sent to owners
- Experienced with PropertyMe, Google Docs, Microsoft Office, IRE, TICA
- Familiar with Maintenance manager, AgentBox and Docusign
- Maintain office presentation, assists property management team, prepare sign up packs for new tenants, open and close office
Trainee - Team Leader
W Hotel
03.2021 - 04.2022
- Provide 5-star luxury customer service, being extremely versitile
- Anticipate guests needs and wants, efficiently provide W service standards
- Regularly check on guests to ensure they are beyond satisfaction with service and food/beverages
- Delivered several courses and promptly refilled drinks throughout each event
- Effectively communicated with chefs and team members regarding dietary requirements
- Manage multiple events, leading and training staff to perform above service standards
- Completed duty logs, financial reports, P&L Reviews, CITY paperwork
Education
Bachelor - Business - Majoring in Sales And Marketing
Griffith University
Brisbane, QLD07.2026
High School Diploma -
Cairns State High School
Cairns, QLD11.2020
Skills
- Customer satisfaction experience
- Administrative Support
- Management Data entry
- Lead follow up
- Recruiting clients
- Excellent communicator
- BAI Accelerator Program
- Certificate III - Hospitality
- Certificate II - Hospitality
- Certificate I - Business
- Certificate I - Skills For Work
CERTIFICATES
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Sales Specialist
Buyer's Agent Institute
08.2023 - Current
Senior Client Manager
Just Sort My Super
01.2023 - 09.2023
Sales Associate to Director
Junction Estate Agents
08.2022 - 01.2023
Administrator /Leasing Agent
Simic Estate Agents
08.2021 - 08.2022
Trainee - Team Leader
W Hotel
03.2021 - 04.2022
Bachelor - Business - Majoring in Sales And Marketing
Griffith University
High School Diploma -
Cairns State High School
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