Jade Thorp
Hobart,TAS
Summary
Dynamic professional with extensive experience at Thorp Waste, excelling in vehicle inspection and safe driving practices. Proven ability to resolve conflicts and enhance customer satisfaction through active listening and effective communication. Recognized for optimizing routes, resulting in significant cost savings while maintaining high safety standards.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Truck Driver/ management
Thorp Waste
Hobart, Tas
11.2024 - Current
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Adhered to all traffic laws and regulations during transportation duties.
- Managed fuel usage by optimizing routes for efficiency and cost-effectiveness.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Kerbside collection daily
- Unloading at transfer and recycling centres.
Call Operator
Centerlink
Hobart, Tas
12.2023 - 03.2025
- Managed high-volume incoming calls and inquiries from clients efficiently.
- Provided accurate information regarding services and eligibility requirements to customers.
- Assisted clients in completing applications and resolving issues effectively.
- Trained new staff on call handling procedures and company protocols diligently.
- Maintained up-to-date knowledge of policies and procedures relevant to client needs.
- Handled escalated calls with professionalism, ensuring customer satisfaction remained high.
- Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
- Initiated follow-up calls to ensure that customers were satisfied with their experience.
- Responded promptly and professionally to customer inquiries, requests, and complaints.
- Tracked call volumes, average handle times, abandoned rates and other key performance indicators.
Family Daycare Educator
Jade's Famiy day care
Hobart, Tas
01.2021 - 12.2023
- Developed engaging lesson plans for diverse age groups in home-based environment.
- Fostered a nurturing atmosphere promoting social skills and emotional development.
- Organized daily activities to enhance children's cognitive and physical growth.
- Implemented safety protocols ensuring a secure environment for all children.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with local resources for educational materials and community support.
- Evaluated children's development through observations and tailored learning experiences.
- Assisted in developing and implementing age-appropriate activities to stimulate children's physical, emotional, cognitive, and social development.
- Responded promptly to any medical emergencies that may arise in a timely manner.
- Maintained a clean and organized environment for children to learn and play safely.
- Followed state regulations related to daycare operations including licensing requirements.
- Participated in professional development opportunities such as seminars or workshops related to early childhood education.
- Maintained daily records of individual activities, behaviors, meals and naps.
Hospitality Manager
Mcdonalds
Hobart, Tas
07.2012 - 12.2020
- Managed daily operations to ensure efficient restaurant service and customer satisfaction.
- Trained new staff on company standards and operational procedures for seamless integration.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Oversaw cash handling procedures to ensure accuracy and compliance with policies.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Maintained cleanliness and organization of dining area and kitchen for safety standards.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
Education
Certificate 111 In Early Education And Care - Certificate 111 in Early Education And Caree
TasTafe
07.2021 - 09.2023
Skills
- Vehicle inspection
- Call handling
- Conflict resolution
- Active listening
- Time management
- Team building
- Problem solving
- Communication skills
- Attention to detail
- Basic computer literacy
- Invoice verification
- Safe driving practices
- Transportation safety
Certification
- Medium Ridgid with synchromesh licence.
- Working with vulnerable people Card.
- Management course completed in 2018
Timeline
Truck Driver/ management
Thorp Waste
11.2024 - Current
Call Operator
Centerlink
12.2023 - 03.2025
Certificate 111 In Early Education And Care - Certificate 111 in Early Education And Caree
TasTafe
07.2021 - 09.2023
Family Daycare Educator
Jade's Famiy day care
01.2021 - 12.2023
Hospitality Manager
Mcdonalds
07.2012 - 12.2020