Jade Veale

● Front of house enthusiast ensuring every customer that walks in the door has an enjoyable experience. To the people who come in daily to the travellers passing by

● Management roles consisted of team performance and training, customer satisfaction, community engagement/ partnership, banking, rostering, and stock ordering

● I entered the company as the Bondi Store Manager and within 3 months they created there first Area Manager role with me in mind to take on this role to help enhance and expand the retail experience across our Sydney, Melbourne and Brisbane stores.

● Main roles consisted of Building relationships with studios, businesses and our community, Lead educate and motivate our teams across all three stores from our managers to our casual team, Manger all processes when hiring and employing new team members, growing our vision and communicating that through feel within the retail space, creating in-store events to help drive sales for retail store, oversees daily operations, managing budgets, and setting performance objectives.

● Project managed and developed an online fitting team to adapt to COVID-19 social distancing regulations.

● Hired, trained, developed, and led a team of professionals to provide the first virtual fitting across the wider business of Accent Group.

● Duties include coaching and empowering the team, rostering, team performance management, liaising with Project Developers to bring the service to life, providing customer service via live chat, phone calls and video chat.

● Managed a $2.5 million a year turnover store with consistent high KPI's and achieved Store Target 12 months in a row

● Coached and developed a team of up to 20 casuals providing support and leadership to ensure the store had a strong work ethic and good culture

● Duties included providing friendly and professional customer service, achieving KPIs and daily sales targets, rostering, reporting, team performance management, driving the team to deliver consistent high standards, stock management, banking, store visual merchandising, navigating POS and back office, opening and closing the day

● Provided support to the Store Manager and worked together to manage the store

● Implemented in store initiatives to drive culture and performance within the team

● Duties included providing friendly and professional customer service, achieving KPIs and daily sales targets, driving the team to deliver consistent high standards, stock management, banking, store visual merchandising, navigating POS and back office, opening, and closing the day

● Provided excellent customer service and in-depth knowledge to fit customers into the correct shoes

● Managed a weekly free Run Club for the community; mapped out courses each week, ran wear test nights and coached runners to achieve their goals

● Duties included providing friendly and professional customer service, achieving KPIs and daily sales targets, navigating POS and back office, opening, and closing the day