Jade Watson
Hagley
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
Bidfood
07.2018 - Current
- Maintaining customer base while focusing on new business
- Achieve KPI’s and meet quarterly targets
- Creating and maintaining customer pricing and margins
- Set and achieve company defined sales goals.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conduct product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilised software to manage client information, track leads, and monitor sales progress.
- Streamlined sales process, reducing time from lead to close.
- Fostered collaborative environment, sharing best practices among sales team.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiate prices, terms of sales and service agreements.
- Inform customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Keep detailed records of daily activities through online customer database.
- Build diverse and consistent sales portfolio.
- FMCG and HACCAP experience.
Customer Service
NutKing
02.2016 - 07.2018
- Customer Service
- Money Handling
- Cleaning
- Opening and closing
- Replenishing stock
Customer Service Representative
PFD Foodservices
03.2015 - 11.2015
- Customer service over the phone and face to face
- Maintaining customer accounts and sales
- Cold calling
- Data Entry
- General Administration
- Customer quotes
- FMCG and HACCP experience
- Data entry of orders
- Face to face service in retail shop and replenishing stock
- Actioning goods returns and credits
- Answering customer enquiries, phone and emails
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Manager
OfficeMAX
09.2014 - 03.2015
- Executing retention and growth with customers
- Achieving revenue and margins
- Identifying and closing business opportunities with clients
- Building long term relationships to build client loyalty
- Participating in campaigns
- B2B customer service
- Achieving sales targets
- Cold calling
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Sales Rep and Customer Service Representative
PFD Foodservices
06.2011 - 09.2014
- Achieving revenue and margins
- Developing customer relationships and closing business opportunities
- FMCG and HACCAP experience
- Data entry
- Customer quotes and price enquiries
- Maintaining customer relationships and accounts
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Skills
- Microsoft Word
- Outlook
- Microsoft Office
- Excel
- Sales Force
- MFG Pro
- Negotiation
- Communication
- Customer Service
- Problem Solving
- Fast Learner
Certification
2015, PFD Foodservices, Certificate III in transport and Logistics
Timeline
Sales Representative
Bidfood
07.2018 - Current
Customer Service
NutKing
02.2016 - 07.2018
Customer Service Representative
PFD Foodservices
03.2015 - 11.2015
Account Manager
OfficeMAX
09.2014 - 03.2015
Sales Rep and Customer Service Representative
PFD Foodservices
06.2011 - 09.2014
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