Jade Weaver
Long Jetty
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
27
27
years of professional experience
Work History
Store Manager
Smokemart & GiftBox Bateau bay
Bateau bay
09.2019 - Current
- Worked with off-site locations to find desired items for customers
- Processed payments and maintained accurate drawers to meet financial targets
- Maintained current store, product and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Drove sales by successfully employing strategies such as upselling and cross-selling
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Managed cash register operations using POS system including processing sales and returns
- Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery
- Answered questions about current promotions and resolved issues according to store policies
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Managed daily store operations, ensuring compliance with company policies.
- Supervised staff, providing training and support to enhance performance.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Retail Assistant
Smokemart & giftbox
Lake haven
08.2009 - 09.2019
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Handled cash transactions and processed customer payments efficiently.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Retail Assistant
Smokemart & giftbox
Tuggerah
10.2003 - 03.2008
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Handled cash transactions and processed customer payments efficiently.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Retail Assistant
Best&Less
Gosford
03.1999 - 05.2002
- Provided every customer with professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Processed payments and maintained accurate drawers to meet financial targets
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Worked with off-site locations to find desired items for customers
- Bagged, wrapped and packaged purchases according to customer needs
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
- Answered questions about current promotions and resolved issues according to store policies
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Managed cash register operations using POS system including processing sales and returns
Education
Erina High School, The Entrance Rd
Erina, NSW12.1996
Skills
- Cash register operation
- Sales techniques
- POS system operation
- Payment processing
- Customer assistance
- Organized
- Barcode scanning
- Strong communication skills
- Inventory control procedures
- Retail Employee Training
- Merchandise Strategizing
- Coaching and Mentoring
- Store Opening and Closing
- Shift Scheduling
- Hiring and Training
- Banking
- Pays
- Stock control
- Stock take
- Receiving stock
- Transferring stock out
- Visual merchandising
- Sales strategy
- Employee training
- Upselling techniques
Timeline
Store Manager
Smokemart & GiftBox Bateau bay
09.2019 - Current
Retail Assistant
Smokemart & giftbox
08.2009 - 09.2019
Retail Assistant
Smokemart & giftbox
10.2003 - 03.2008
Retail Assistant
Best&Less
03.1999 - 05.2002
Erina High School, The Entrance Rd