Summary
Overview
Work History
Education
Skills
References
Timeline
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Jade Wetherill

Springfield,NSW

Summary

I'm a motivated professional dedicated to organising, planning and managing daily administrative tasks. I'm a highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. I pay high attention to detail and quickly master new skills and programs.

Overview

10
10
years of professional experience

Work History

Salon Coordinator

Allure
Terrigal
01.2024 - Current
  • Managed appointment bookings through multiple channels like phone, email or walk-in customers.
  • Created detailed reports related to sales activities, customer feedback, and other areas as requested by management.
  • Provided administrative support to the salon team, including scheduling appointments and managing customer records.
  • Supported other departments in carrying out tasks when necessary such as organizing meetings or preparing documents for presentations and organising team meetings
  • Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
  • Implemented strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards

Zone Manager

Mecca Maxima
Erina Fair, NSW
05.2018 - 01.2024
  • Ensuring exceptional customer service is delivered to our customers, building brand loyalty by providing extensive product information and tailored recommendations.
  • Oversee the actions and workflow for the team, delivering a consistent approach to relationship building, recognition, and communication.
  • Delivered multiple interactive on floor-inductions and training sessions with team members, covering topics including operational procedures, the MECCA values, the customer experience and steps of the sale.
  • Collaborate with the management team routinely to reflect on feedback given through the Mecca Voices and implementing procedures to positively impact the stores Net Promoter Score.
  • Continued application of problem solving skills to resolve customer inquiries and disputes, and escalate any issues using the appropriate channels when necessary.
  • Reviewed daily sales reports to monitor performance against targets.
  • Analyzed customer feedback to identify areas of improvement for products and services.

Sales Assistant & Shift Manager

Pandora
Tuggerah
12.2014 - 05.2018
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Education

Higher School Certificate

Lisarow High School
Lisarow
11.2013

Skills

  • Sales tracking
  • Sales processes
  • Multidisciplinary team leadership
  • Rapport and relationship building
  • Sales expertise
  • Self Motivated
  • Strong verbal and written communication skills
  • Preforms well under pressure
  • Day-to-day operations
  • Financial Management
  • Schedule Coordination
  • Executive Support
  • Performance Improvement
  • Stakeholder Relations
  • Recordkeeping and File Management

References

  • Troy Buttwell - Mecca Maxima - 0432 154 131
  • Chelsea Ross - Mecca Maxima - 0413 654 764

Timeline

Salon Coordinator

Allure
01.2024 - Current

Zone Manager

Mecca Maxima
05.2018 - 01.2024

Sales Assistant & Shift Manager

Pandora
12.2014 - 05.2018

Higher School Certificate

Lisarow High School

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Jade Wetherill