JADE WHITAKER

• Work in direct conjunction with the Founder and Director of the company and assist with any requested and required tasks in a timely and professional manner.
• Maintain good rapport with all staff, subcontractors, suppliers and customers alike
• Provided exceptional customer service to all.
• Acting as the first line of communication and experience for customers and suppliers alike (be it via phone, email or in the office proper).
• Manage the day to day running of the office.
• Manage office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Drafting of reports, letters and other necessary documentation.
• Completion of any third party forms and site HSSE requirements.
• Taking forms from a rudimentary concept drawing/idea to a functional copy for daily use by the staff on site and in the workshop.
• Mild design work (designing new company logos, drafting invites and creating letters)
• Proof reading of letters, reports and other necessary correspondence.
• Answering all incoming office (and redirected) calls professionally and courteously, taking messages, redirecting the calls accordingly and assisting and resolving any queries, issues or concerns as needed and able.
• Maintain excellent professionalism with all written correspondence.
• Coordinated company events to boost employee morale.
• Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures in conjunction with the necessary safety.
• Assist in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
• Reduce overhead costs through careful budget management and resource allocation.
• Implement data-driven decision-making processes, leading to more informed business choices.
• Drive marketing initiatives to increase brand recognition, facilitate promotion and boost revenue by assisting with marketing ideas, plans and execution (from sign writing vehicles, designing flyers, approving marketing proofs and updating websites and social media').
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Ensure all staff timesheets are completed as required and submit to bookkeeping with the necessary, accurate information each week.
• Maintain and manage petty cash.
• Pay suppliers as and when necessary.
• Inputting of supplier invoices and other necessary documentation.
• Costing up of jobs and creation and submission of customer invoices.
• Take customer payment at front of house.
• Chasing overdue payments as and when necessary in a professional manner.
• Organise freight and other general office and administrative duties.
• Taking orders where necessary.
• Raising and managing jobs using the platform Tradify.
• Organise any necessary maintenance and repairs as the need arises.
• Perform all delighted tasks in a timely and professional manner.
• Maintain a professional level of excellence through all that I do while constantly striving to learn, improve and streamline.

• Educated patients on postoperative care, including how to protect dental work and boost healing. Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Helped Principal Dentist complete routine and advanced procedures by preparing patients and instruments for expected needs.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Staged tray for procedures by arranging dental instruments and equipment.
• Used EXACT to document and maintain patient information and health background.

• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. Employed proven problem-solving techniques to resolve issues quickly and effectively.
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
• Oversaw successful planning and execution of both client and staff meetings, Christmas parties and Corporate Training Functions for groups of up to forty attendees.
• Made decisions affecting daily operations such as overseeing purchasing and inventory management. Streamlined processes to maximize operational efficiency.
• Entered and maintained departmental records into company database using Microsoft Office programs. Drove workflow efficiency by managing my time while continuing to be detail oriented.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
• Collected, validated and distributed communications and directions from management, clients and colleagues and created and distributed communications to employees.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives. Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
• Interpreted management directives to define and document administrative staff processes.
• Successfully juggled multiple projects simultaneously to aid executive leaders.

– 69 Ann Street, Brisbane City, QLD 4000

In this role it was my responsibility to assist customers with anything ranging from simple enquiries to processing sales. Always helping them to the best of my ability, this includes being willing to go above and beyond my "job description" in order to ensure that their experience is as smooth, comfortable and pleasant as possible, as well as to ensure that their enquiry is resolved and they are left satisfied and having had a pleasant experience.