Jade Yasa
Erskine Park,NSW
Summary
Dynamic leader with a proven track record at Bras N Things, adept in operations management and customer service. Excelled in staff development and problem-solving, enhancing team productivity and customer satisfaction. Skilled in fostering relationships and implementing efficient processes, significantly boosting team performance.
Overview
7
7
years of professional experience
Work History
Supervisor
Bras N Things
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Dance Teacher
Self Employed
01.2018 - Current
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
2IC Manager
Platypus Shoes
01.2023 - 01.2024
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
Sales Assistant
Adidas
10.2021 - 12.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
JD Sports
01.2020 - 12.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Christmas Casual
City Beach
01.2018 - 01.2019
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
Education
Bachelor In Dance - Dance
Academy of Music And Performing Arts
Alexandria, NSW01.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Staff development
- Team building
- Processes and procedures
- Operations management
- Relationship building
- Policy enforcement
- Expectation setting
Timeline
Supervisor
Bras N Things
01.2024 - Current
2IC Manager
Platypus Shoes
01.2023 - 01.2024
Sales Assistant
Adidas
10.2021 - 12.2022
Sales Assistant
JD Sports
01.2020 - 12.2020
Dance Teacher
Self Employed
01.2018 - Current
Christmas Casual
City Beach
01.2018 - 01.2019
Bachelor In Dance - Dance
Academy of Music And Performing Arts
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