Jade Amber Mulholland
Clifton Beach,QLD
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at The Eye Boutique. Skilled in strategic planning and problem resolution, adept at fostering team collaboration and driving business growth. Achieved significant improvements in performance metrics and customer service scores, demonstrating strong financial management and interpersonal communication abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Manager
The Eye Boutique
04.2010 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Finance Manager
Best Home Loans and Mortgage Services
04.2007 - 05.2010
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Increased financial efficiency by streamlining and automating financial reporting processes.
Sales Co-Ordinator Isuzu Trucks
Irelands Isuzu
05.2005 - 04.2009
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Resturant Supervisor
Marritz Alpine
06.1996 - 10.2000
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Organized implementation of new banners, displays, and menus.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Streamlined kitchen operations, enabling preparation of high-quality dishes in timely manner.
- Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Developed loyalty program that encouraged repeat business and increased customer base.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
- Increased revenue by promoting restaurant through social media and local events.
- Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
- Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Reduced instances of order errors by implementing new order management system.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Bar Supervisor
1936 Reef Hotel Casino
03.1995 - 05.1997
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Handled $[Amount] cash on daily basis, which built trustworthiness, and loyalty with owners.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Handled cash accurately and prepared nightly deposits.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Scheduled bands, singers and musicians for live music nights.
- Purchased supplies according to expected demand.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Worked with distributors to add new products to bar menu.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Served consistent portions following recipes and control standards.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled food costs and managed inventory.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Supervised food presentation and plating to enhance visual appeal.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Set and oversaw weekly and special event menu plans.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
No Degree - Business Management
James Cook University
Cairns, QLD11.1996
No Degree - Business Management
Tafe
Cairns09.1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Marketing
- Negotiation
- Budget Control
- Business Development
- Business Planning
- Key Performance Indicators
- Financial Management
- Expectation setting
- Expense Tracking
- Brand Management
- Lead Generation
- Teamwork and Collaboration
- Customer Service
- Salesforce Management
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Staff Training
- Employee Coaching and Mentoring
Timeline
Manager
The Eye Boutique
04.2010 - Current
Finance Manager
Best Home Loans and Mortgage Services
04.2007 - 05.2010
Sales Co-Ordinator Isuzu Trucks
Irelands Isuzu
05.2005 - 04.2009
Resturant Supervisor
Marritz Alpine
06.1996 - 10.2000
Bar Supervisor
1936 Reef Hotel Casino
03.1995 - 05.1997
No Degree - Business Management
James Cook University
No Degree - Business Management
Tafe
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