Hi, I’m
Jade Isabella Crosswell
New Lambton,NSW
Summary
Dedicated professional accustomed to demanding work with little downtime.
A team player with demonstrated training and problem-solving abilities.
Excellent interpersonal and time management skills.
Thrive in working under pressure and adapting to new situations and challenges.
Organised, dependable and successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Royal Inn Hotel
Bar Manager
08.2022 - 12.2022
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Checked ID cards and verified bar guests were of legal age.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Poured and prepared mixed drinks.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled large sums of cash on daily basis.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Operated point of sale terminal to complete customer transactions.
Warners Bay Hotel
Food and Beverage Attendant
05.2022 - 08.2023
Job overview
- Maintained stock levels.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Mary Ellen / The General Roberts hotel
Senior FOH Waitstaff
01.2021 - 03.2022
Job overview
- Supervising and directing front of house staff and relaying any relevant information for service
- Providing excellent customer service, greeting and escorting customers to their tables
- Present menus and provide information to customers about the day’s specials and offer menu recommendations upon request
- Take accurate food orders using POS and communicate order details to the kitchen staff
- Serve food and occasional drink orders, deliver checks and collect bill payments
- Arrange table settings and maintain a tidy dining area, carry dirty plates to the kitchen, assist with dishes
- Manage bookings, communicating with the kitchen and FOH staff to review daily specials, changes on the menu and service specifications for reservations
- Follow all relevant health regulations when assisting with back of house duties and food preparation when needed.
Liquid Gold Beach Cafe
Barista/ Café all-rounder
07.2020 - 02.2021
Job overview
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Making recommendations
- Making and serving of coffee and assorted cold drinks
- Cleaning and restocking work and dining areas, emptying Bins, and sanitizing equipment, utensils and dishes
- Working in a fun, highly dedicated team
- Adhering to all food safety regulations and quality controls.
New Aromas Cafe
Barista/ café all-rounder
11.2019 - 03.2020
Job overview
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Making and serving of coffee and assorted cold drinks
- Cleaning and restocking work and dining areas, emptying Bins, and sanitizing equipment, utensils and dishes Working as part of a fun, high-energy team
- Adhering to all food safety regulations and quality controls.
Suncorp
Customer service specialist
11.2018 - 03.2019
Job overview
- My role as an Inbound Customer Service Specialist was to provide customers with services that met their needs
- Delivering great customer service, speaking to customers over the phone and using my initiative to understand their needs and provide solutions
- Receiving a high volume of inbound calls from our bank customers and delivering a seamless customer experience that provides value for my customers
- Identifying the appropriate solutions to meet my customer’s requirements
- Achieving my customer service and referral targets for all customer segments.
SYKES Australia
General Banker
01.2018 - 11.2018
Job overview
- Answering incoming calls and responding to customers banking enquiries
- Prioritizing, managing and resolving client enquiries over the phone
- Investigating and resolving customer issues whilst providing product, pricing and additional information to customers
- Work towards KPIs, including customer rating and adherence to schedule.
Education
Newcastle High SchoolHamilton, NSW
from High School
Casey College
Certificate III from Aged Care
2015
Wise
Certificate III from Retail Operations
2015
Skills
- Bar Management
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Supply Ordering
- Team Leadership
- Cost Control
- Front of House Management
- Billing and Payment Processing
- Expense Tracking
- Inventory Management Software
- POS Inventory System Operation
- Database Interface and Query Software
- Managing Deliveries
- Timely Food Delivery
- Cash Register Operations
- Phone Orders
- Service Bar Restocking
Timeline
Bar Manager
Royal Inn Hotel
08.2022 - 12.2022
Food and Beverage Attendant
Warners Bay Hotel
05.2022 - 08.2023
Senior FOH Waitstaff
Mary Ellen / The General Roberts hotel
01.2021 - 03.2022
Barista/ Café all-rounder
Liquid Gold Beach Cafe
07.2020 - 02.2021
Barista/ café all-rounder
New Aromas Cafe
11.2019 - 03.2020
Customer service specialist
Suncorp
11.2018 - 03.2019
General Banker
SYKES Australia
01.2018 - 11.2018
Newcastle High School
from High School
Casey College
Certificate III from Aged Care
Wise
Certificate III from Retail Operations
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