Jade Ison

• Prioritized exceptional customer service, resulting in significant increase in repeat business by efficiently addressing inquiries, resolving issues, and nurturing robust client relationships.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Enhanced freight management operations, ensuring punctual package deliveries within designated area, significantly boosting customer satisfaction and repeat business.
• Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated customer needs and feedback to drive product and service improvements.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Responded to inquiries from callers seeking information.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Managed multiple tasks and met time-sensitive deadlines.

• Prioritized exceptional customer service, leading to a 20% increase in repeat business through efficient inquiry resolution, issue management, and the cultivation of strong client relationships.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Process loan applications
• Answered phone promptly and directed incoming calls to correct offices.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.