Jaden Horky
The Ponds,New South Wales
Summary
Accomplished manager with a history of improving team effectiveness at Woolworths through team building and quality assurance. Having expertise in decision-making and schedule management, I implemented measures which greatly enhanced service delivery. My mentoring and supportive approach illustrates commitment to professional development and quality and achievement.
Overview
5
5
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths Supermarkets
The Ponds, NSW
06.2023 - Current
- Helped new employees assimilate into the company by providing training on policies, procedures, and software available at the company.
- Managed team member shifts compliance with budgetary constraints and expected service levels during busy hours.
- Handled dissatisfied customers with professionalism, using diplomacy under pressure to achieve positive outcomes.
- Worked with other managers and pinpointed customer service operations with deficient service levels and industry standards.
- Served high numbers of customers daily with a smile and emphasis on customer satisfaction.
- Provided team members with evaluation assessments, guidance, and coaching aimed towards fostering professional development.
- Fostered positive customer service experience by acknowledging and appreciating exceptional work or appreciation.
- With new strategies introduced during my supervision, wait time and first call resolution rates improved, thereby increasing the level of customer satisfaction.
Store Services Assistant
Woolworths Supermarkets
The Ponds, NSW
07.2024 - Current
- Managed the teams payroll and made corrections where necessary to ensure everyone is paid correctly.
- Conducted daily counts of the money in the safe of the store to ensure transitions from safe to cash registers is correct.
- Performed daily maintenance on self checkout machines by restocking with cash and fixing any errors technical of physical.
- Worked with other team members across departments to reach sales goals and enhance the overall performance of the store.
- Ensured the store was clean and well-organized, leading to an improved shopping experience for customers.
- Conducted periodic checks to find whether the prices listed on shelves and advertising guides matched business requirements.
Customer Service Team Member
Woolworths Supermarkets
The Ponds, NSW
05.2022 - 06.2023
- Remained well-versed in goods and services to give customers correct information, boosting brand confidence.
- Reduced wait times for calls by effectively handling large volumes of customers at peak hours.
- Increased sales by making pertinent product recommendations based on the requirements and preferences of the customers.
- Improved staff development programs for ongoing improvement by helping management with performance reviews.
- Maintained clean and orderly checkout areas by emptying bins and wiping down surfaces.
- Prioritized customer demands by providing timely service.
- Maintained a sufficient supply of cash on hand while keeping an eye on multiple cash registers at various locations.
- Recommended, selected and helped locate and obtain out of stock product based on customer requests.
Soccer Referee
Blacktown & Districts Soccer Football Association
Blacktown, NSW
01.2020 - 01.2023
- Mediated arguments between players, coaches, and spectators as needed to effectively and efficiently manage disagreements.
- Promoted fair play and sportsmanship by ensuring adherence to the game rules and providing honest officiating.
- Monitored and managed soccer games to ensure safety and encourage sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with other referees to make accurate, real time, decisions regarding plays during a game.
- Enforced the rules to promote fairness and respect for players.
- Mentored and assisted new referees in applying best practices and expanding their understanding of the officiating games.
Education
Bachelors of Information Technology - Information Technology
Macquarie University
Sydney, NSW11-2025
Skills
- Leadership
- Team building
- Excellent time management skills
- Decision-making
- Quality control
- Management support
- Schedule coordination
- Budget control
- Payroll coordination
- Reliable and responsible
- Honest and dependable
- Attention to detail
Accomplishments
- Conducted Customer Service Manager relief numerous times for months at a time.
- Successfully recruited and trained several new customer service representatives.
- Successfully lead the roll out of 'Scan and Go' technology in my store, involving the training of the team and resolving issues with the technology.
- Coordinated teams of up to 12 staff members on a given day.
- Manage a whole team of +40 people of various ages and backgrounds.
Languages
English
German
Timeline
Store Services Assistant
Woolworths Supermarkets
07.2024 - Current
Assistant Customer Service Manager
Woolworths Supermarkets
06.2023 - Current
Customer Service Team Member
Woolworths Supermarkets
05.2022 - 06.2023
Soccer Referee
Blacktown & Districts Soccer Football Association
01.2020 - 01.2023
Bachelors of Information Technology - Information Technology
Macquarie University