Jade Sargent
Aspley,QLD
Summary
Motivated and people-focused professional transitioning from a dynamic marketing career into retail. Experienced in fast-paced, customer-driven environments with strong skills in communication, organisation, and problem-solving. Adept at multitasking, maintaining high standards, and supporting team goals — with a proven ability to engage with customers, manage time effectively, and contribute to smooth day-to-day operations.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Sales & Marketing Associate
The Hello Co.
Melbourne, VIC
02.2025 - 10.2025
- Supported marketing campaigns through social media content creation and scheduling.
- Conducted market research to identify customer needs and preferences for products.
- Collaborated on email marketing initiatives to promote new product releases.
- Monitored competitor activities to identify potential threats or opportunities in the marketplace.
- Researched emerging technologies related to AI tools and market trends.
- Collaborated with marketing and sales teams to expand brand awareness.
- Developed high-quality content for social media channels such as blogs, videos, podcasts.
- Utilized SEO techniques to drive organic traffic and boost visibility on search engines.
Customer Operations Specialist
The Hello Co.
Melbourne, VIC
12.2021 - 02.2025
- Managed customer inquiries through various communication channels.
- Sustained and achieved all KPI standards.
- Provided exemplary customer service by responding to customer emails and phone calls in a timely manner.
- Monitored service levels to ensure quality customer support.
- Analyzed data from various sources to identify trends in customer behavior.
- Facilitated feedback operations team in managing customer tickets and conducting investigations.
- Collaborated with teams to resolve customer issues efficiently.
- Developed training materials for new team members and processes.
- Ongoing training support for new team members in customer operations.
- Managed contractor hiring processes alongside comprehensive account configuration.
Facilitated continuous training on basic IT support for improved service delivery. - Assisted in implementing process improvements for operational efficiency.
- Facilitated cross-departmental communication to streamline operations.
- Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness.
Call Center Representative
Probe
Melbourne, VIC
10.2021 - 12.2021
- Executed mandatory phone calls per VIC Health pandemic framework, confirming public awareness of obligations and resources.
- Managed high-volume incoming calls with professionalism and expertise in customer assistance.
- Operated CRM and telephony systems to facilitate seamless communication.
- Collaborated with team members to improve service delivery efficiency.
- Completed ongoing training sessions to stay informed on current government updates.
- Achieved exceptional outcomes in all performance reviews and relevant testing.
Call Center Representative
Serco
Melbourne, VIC
09.2021 - 10.2021
- Performed mandatory phone call in accordance with VIC Health pandemic-specific framework, confirming public members educated on obligations and available support and resources.
- Managed high-volume incoming calls, ensuring utmost professionalism and knowledgeable assistance for every customer.
- Operated CRM and telephony systems.
- Collaborated with team members to enhance service delivery efficiency.
- Completed ongoing training sessions to ensure awareness of latest government updates.
- Exceeded outcomes in all performance reviews and testing relevant to work.
Education
QCE -
Ferny Grove State High School
Ferny Grove, QLD11-2019
Skills
- Social media marketing
- Competitive intelligence research
- SEO techniques
- Email marketing
- Content creation
- Customer relationship management
- Effective communication
- Team collaboration
- Training development
- Negotiation techniques
Languages
German
Elementary
Certification
Graduate of German Immersion Class of 2017
References
References available upon request.
Timeline
Sales & Marketing Associate
The Hello Co.
02.2025 - 10.2025
Customer Operations Specialist
The Hello Co.
12.2021 - 02.2025
Call Center Representative
Probe
10.2021 - 12.2021
Call Center Representative
Serco
09.2021 - 10.2021
QCE -
Ferny Grove State High School