Jadzia Chapman-Lowe
Epping,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Eager server always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Private Babysitter
Kristy Chehab
06.2022 - Current
- Coordinated schedules with other family members or caregivers for seamless continuity of care.
- Identified warning signs of emotional and developmental problems in children.
- Guided school homework and read bedtime stories to support development.
- Prioritized safety while transporting the children to various locations using car seats/boosters according to state regulations.
- Accompanied children to various activities and appointments, ensuring punctuality and supervision.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Transported children to and from activities using personal or family vehicle.
House and Pet Sitter
Donna
04.2022 - 12.2023
- Maintained detailed logs of daily activities for both house care responsibilities and pet care tasks to ensure transparency with clients upon their return.
- Resolved emergencies promptly by following established protocols or contacting appropriate professionals when necessary.
- Responded with calm and professionalism in cases of emergencies arising at or near homes.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Provided emotional support and companionship to clients.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Addressed any behavioral challenges presented by pets using positive reinforcement techniques grounded in patience understanding.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Facilitated transportation to and from appointments.
- Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.
Front of House Server
The Lancefield Lodge
02.2022 - 01.2023
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
Education
Undergraduate - Immunology
The University Of Melbourne
Parkville, VIC11.2027
Skills
- Customer Relations
- Professionalism and Courtesy
- Sales Techniques Mastery
- Cash Register Operations
- Inventory Control
- Cooperative Attitude
- Team Leadership
- Adaptable and Flexible
- Problem-Solving
- Cash Handling
- Written and verbal communication
- Honest and Dependable
- Reliable and Responsible
Certification
- car License - 2023
- Certified Barista, Rafael's coffee - 2022
Timeline
Private Babysitter
Kristy Chehab
06.2022 - Current
House and Pet Sitter
Donna
04.2022 - 12.2023
Front of House Server
The Lancefield Lodge
02.2022 - 01.2023
Undergraduate - Immunology
The University Of Melbourne
- car License - 2023
- Certified Barista, Rafael's coffee - 2022
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