Jaea Youn
Clayton,VIC
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
8
8
years of professional experience
Work History
Call Operator
The Ritz-Carlton
12.2023 - Current
- Managed a high-volume email inbox and handled approximately 50-70 inbound calls daily from hotel guests as well as external guests professionally, effectively addressing all general inquiries
- Demonstrated strong communication skills, interacting with both customers and other departments to ensure smooth operations
- Demonstrated a positive attitude and excelled in a team-oriented work environment
- Demonstrated strong multitasking abilities in a fast-paced environment
- Maintained meticulous attention to detail in managing guest profiles and correcting invoices, ensuring accuracy and efficiency
Bar Staff Member
The Hotel Chadstone
12.2020 - 12.2023
- Excellent time management skills/ managed to complete the task in a timely manner
- Provided exceptional customer service during peak hours and managed high-pressure situations
- Proficiently handled phone reservations and guest inquiries, maintaining professionalism and strong communication
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
In Room Dining Service Officer
the Langham Hotel
07.2017 - 01.2021
- Utilized computer skills for organizing guest amenities and communication with other departments
- Accurately processed food and drink orders from room guest over the phone
- Managed prepayments by accurately obtaining credit card details over the phone
Education
Master of Professional Accounting & Business Administration -
Holmes Institute
Melbourne, Victoria11.2020
Bachelor of Business - Hospitality Management, International Hotel Management (Swiss Hotel Association)
International College of Hotel Management
Adelaide, South Australia01.2018
Skills
- Attention to detail
- Superior Customer Engagement
- Problem-solving abilities
- Excellent Verbal and Written Communications
- Typing & Computer skills
- Strong Under Pressure Performance
- Microsoft Word & Excel
- Effective Email Organization
- Guest inquiry management
- Willingness to learn
Accomplishments
- Successfully received more than 10 positive feedbacks from customers monthly.
- Nominated as the best employee of the Month award by team members.
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Call Operator
The Ritz-Carlton
12.2023 - Current
Bar Staff Member
The Hotel Chadstone
12.2020 - 12.2023
In Room Dining Service Officer
the Langham Hotel
07.2017 - 01.2021
Bachelor of Business - Hospitality Management, International Hotel Management (Swiss Hotel Association)
International College of Hotel Management
Master of Professional Accounting & Business Administration -
Holmes Institute
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