Jaebum Park
GREENACRE
Summary
A highly motivated and adaptable professional with a unique combination of practical e-commerce experience, customer service excellence, and bilingual fluency in English and Korean. Proven ability to thrive in fast-paced, customer-facing environments, from large-scale logistics to frontline retail. Possesses strong operational skills from managing a small online business. Eager to apply a strong work ethic and diverse skill set to a challenging new role.
Overview
7
7
years of professional experience
Work History
Online Store Operator
Self Employed Web
09.2021 - 05.2025
- Operated a small e-commerce website, managing all aspects of online sales from product listing to order fulfillment.
- Served as the direct point of contact for all customer inquiries, providing timely support and resolving issues to maintain customer satisfaction.
- Handled inventory management, packaging, and shipping coordination, ensuring a smooth and reliable transaction process for every order.
All-Rounder
Lotteria (Busan, Republic of Korea)
03.2021 - 09.2021
- Acted as the primary point of contact for international customers, leveraging native English and Korean fluency to bridge communication gaps, enhance service efficiency, and increase customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Logistics Team Member
CJ Logistics (Busan, Republic of Korea)
05.2020 - 03.2021
- Operated material handling equipment to ensure timely and accurate order fulfillment.
- Collaborated with team members to maintain efficient workflow in high-pressure environments.
- Conducted inventory checks to verify stock levels and reduce discrepancies.
- Assisted in packaging and labeling products for distribution, ensuring compliance with safety standards.
- Resolved logistical issues by coordinating with suppliers and transportation teams effectively.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Cashier & Front of House
McDonald's
06.2018 - 02.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained clean and organized checkout area to ensure a welcoming environment.
Education
High School Diploma -
Busan Digital High School
Busan, Republic Of Korea09-2023
Skills
- Customer Relationship Management: Skilled in building rapport, de-escalating issues, and creating positive customer experiences
- Bilingual Communication: Native fluency in English and Korean, enabling clear communication with a diverse clientele
- E-commerce & Operations: Proficient in online business management, including order fulfillment, inventory control, and digital customer service
- Team Collaboration: A dedicated team player with experience contributing to shared goals in high-pressure logistics and hospitality settings
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Online Store Operator
Self Employed Web
09.2021 - 05.2025
All-Rounder
Lotteria (Busan, Republic of Korea)
03.2021 - 09.2021
Logistics Team Member
CJ Logistics (Busan, Republic of Korea)
05.2020 - 03.2021
Cashier & Front of House
McDonald's
06.2018 - 02.2019
High School Diploma -
Busan Digital High School