Jaedene Cole
Port Hedland
Overview
8
8
years of professional experience
Work History
Hire Coordinator & Site Support Admin
Finmec
Port Hedland, WA
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with weekly communication and progress updates.
- Maintaining well-organised documentation systems and updating records accurately as needed.
- Organising hire fleet servicing to maintain accurate data when maintenance is required.
- Coordinate, plan and monitor the equipment rental activities while adhering to company policies.
- Manage jobs in workflow.
- Control of hours analysis for hire equipment.
- Issue of purchase orders when required to order parts.
- Complete account receivable invoicing for all equipment.
- Complete all onboarding of new employees, mobilisation and site access.
Customer Care Consultant
J Blackwoods & Sons
03.2018 - 07.2022
- Trained new team members on all procedures, and best practices in customer care.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Expediting data to provide critical details and ETAs for customers.
- Completion of invoicing & quoting.
- Assisted on front trade counter for face to face interaction.
- Assisted in back of house, packaging orders and learning new processes to dispatch freight to customers.
- Personally managing large global customer accounts.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
Administrative Assistant
Easyloc Aluminium & Powder Coating
Mackay, QLD
01.2017 - 03.2018
- Answered phone systems, routing calls, delivering messages to staff and greeting visitors.
- Excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Completing account receivable invoicing.
- Assisting in daily freight pick ups
Skills
- Multitasking and organisation
- Time Management
- Strong Work Ethic
- Reliable
- Attention to detail
- Persistent and consistently strive to improve all areas of my professionalism and knowledge
References
Trisha Thomson
Blackwoods Work Collegue
0402 437 271
Bronwyn Chappelow
Blackwoods Work Collegue
0438 750 025
Holly Hird
Finmec HR Supervisor
0484 234 110
Timeline
Hire Coordinator & Site Support Admin
Finmec
07.2022 - Current
Customer Care Consultant
J Blackwoods & Sons
03.2018 - 07.2022
Administrative Assistant
Easyloc Aluminium & Powder Coating
01.2017 - 03.2018