Jaelene Panong
Melbourne,VIC
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
06.2022 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Student Nurse
Monash Health - Mental Health
11.2024 - 12.2024
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
Student Nurse
Monash Health
09.2024 - 10.2024
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
Student Nurse
Cabrini Health - Malvern
07.2024 - 07.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Student Nurse
Monash Health Kingston Centre
11.2023 - 11.2023
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Performed regular rounds to check on well-being of patients.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
Crew Member Team Leader
McDonald's
06.2020 - 12.2022
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
Education
Bachelor of Nursing - Nursing Practice
Monash University
Clayton, VIC01-2026
VCE Completion
01-2022
Skills
- Employee training
- Decision-making
- Training and mentoring
- Relationship building
- Task prioritization
- Patient assessments
- Medication administration
- ADL assistance
- Catheter care
- Medication and IV administration
- Patient care assessment
- Wound care
Timeline
Student Nurse
Monash Health - Mental Health
11.2024 - 12.2024
Student Nurse
Monash Health
09.2024 - 10.2024
Student Nurse
Cabrini Health - Malvern
07.2024 - 07.2024
Student Nurse
Monash Health Kingston Centre
11.2023 - 11.2023
Shift Manager
McDonald's
06.2022 - Current
Crew Member Team Leader
McDonald's
06.2020 - 12.2022
Bachelor of Nursing - Nursing Practice
Monash University
VCE Completion
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