Jaemean Shine
Hornsby,NSW
Summary
Dynamic operations manager with a proven track record at Myung-in Education, excelling in data analysis and strategic planning. Adept at fostering team collaboration and enhancing customer service standards, I consistently drive improvements in organizational performance and student satisfaction. Committed to continuous learning and adapting to meet evolving challenges.
Results-driven professional with a background in operations management and a strong passion for data analysis. Experienced in process optimization, customer service insights, and workflow efficiency improvements. Proficient in extracting insights from data to enhance decision-making and operational performance.
Overview
6
6
years of professional experience
Work History
Barista
Aslan Coffee Roster
Sydney, The Rocks
09.2024 - Current
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Monitored inventory levels of supplies and restocked when necessary.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Restocked product displays based on demand and projected sales.
Manager
Missing Spoon
Sydney, NSW
02.2023 - 08.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
Operations Manager
Myung-in education
Korea, Seoul
07.2020 - 10.2022
- Conducted student counseling sessions to provide academic guidance and address concerns.
- Created operational reports and analyzed data to improve academy performance.
- Designed marketing materials, including promotional flyers and social media content.
- Developed annual operational plans to enhance educational quality and student satisfaction.
Intern
Hackers
Korea, Seoul
02.2019 - 01.2020
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained accurate records of all activities performed throughout internship period.
- Worked closely with human resources to support employee management and organizational planning.
Education
Bachelor of Commerce - Business Analytics
Macquarie University
Sydney, NSWSkills
- Data analysis
- Business intelligence
- Operations Management
- Strategic Planning
- Team collaboration
- Customer service
- Adaptive and creative
- Friendly and outgoing
- Positive and professional
- continuous learning
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Barista
Aslan Coffee Roster
09.2024 - Current
Manager
Missing Spoon
02.2023 - 08.2024
Operations Manager
Myung-in education
07.2020 - 10.2022
Intern
Hackers
02.2019 - 01.2020
Bachelor of Commerce - Business Analytics
Macquarie University
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