Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

JAESEONG YOON

Regents Park,QLD

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Possesses strong communication and problem-solving abilities, consistently exceeding expectations and driving positive outcomes. Always eager to learn and reach greater heights and is extremely self-aware and able to admit to any wrongdoings. Finally an organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sales Associate

Optus Retail
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

CUSTOMER SERVICE

Big W. Browns Plains
01.2021 - 06.2024
  • Displayed very good communication and customer service skills.
  • Collaborated with customer service personnel to optimize outbound efforts.
  • Trained newly hired employees on routine tasks and customer service.
  • Promoted quality customer service by executing follow up procedures.

Education

BACHELOR OF BUSINESS -

Grith University
Nathan, QLD

IB DIPLOMA PROGRAM -

Calamvale Community College
Calamvale, QLD
11.2023

CERT III IN LABORATORY SKILLS -

ABC training
01.2022

Skills

  • Problem solving
  • Communication
  • Patience
  • Empathy
  • Active listening
  • Multi-tasking
  • Time management
  • Conflict resolution
  • Adaptability
  • Teamwork
  • Fluent in Korean
  • Customer Service
  • Teamwork and Collaboration
  • Multi-tasking strength
  • Excellent people skills

Personal Information

Title: CUSTOMER SERVICE

Languages

Korean
Native or Bilingual

Timeline

Sales Associate

Optus Retail
06.2024 - Current

CUSTOMER SERVICE

Big W. Browns Plains
01.2021 - 06.2024

BACHELOR OF BUSINESS -

Grith University

IB DIPLOMA PROGRAM -

Calamvale Community College

CERT III IN LABORATORY SKILLS -

ABC training
JAESEONG YOON