Jag Patel
192 Spence St, Bungalow ,QLD
Summary
Results-driven professional with a strong educational background and valuable work experience. Eager to leverage skills and knowledge to contribute to the growth and success of the organization. Committed to delivering the highest level of professional excellence. Seeking an opportunity to apply expertise to drive positive outcomes and make a meaningful impact. Proven track record of achieving goals and exceeding expectations. Confident in ability to contribute to team's success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Foundever Australia
02.2024 - Current
- Managed a high volume of calls daily approximately 70-80calls, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to the management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Accountant
BAPA ENTERPRISES PTY LTD
06.2020 - 07.2021
- Managed and streamlined accounts receivables and payables
- Calculated stock and efficiently managed order and supply over 1500 items
- Provided tailored services to clients based on their specific needs
- Achieved optimal management of goods and services
- Ensured accuracy of financial statements through bank reconciliation
- Manage payroll procedures, making necessary modifications
- Maintained organized and up-to-date inventory records
- Conducted costing analysis for various products and services
- Oversaw financial management for the business.
Accounting Intern
VIBE COLLEGE
12.2018 - 03.2019
- Managed all aspects of bank reconciliation utilizing accounting and banking tools.
- Oversaw financial records to ensure accuracy and identify any potential discrepancies.
- Efficiently handled account receivables and processed supplier payments
- Managed students' accounting needs and facilitated purchase of student health coverage through college.
- Issued payment reminders and managed fee collection process for more than 200 students.
- Conducted audits to identify and resolve transaction errors with optimal solutions
- Provided meticulous tax calculation support for appropriate transactions
- Managed resolution of any issues regarding student fee payments.
Accounting Bookkeeper
CORPORATE & GROUP XPERIENCES
06.2015 - 02.2016
- Accurately recorded transactions' entry in Excel Spreadsheet, ensuring accurate calculation of tax on goods and services (GST).
- Organized receipts by date and categorized them into correct folders
- Performed regular monitoring of bank accounts and credit card account statements
- Prepared and organized income tax return documents for efficient lodgment for the 3 years pending ITR.
- Reviewed and processed client electronic payments and check deposits.
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
Education
Master of Professional Accounting-MBA - Accounting And Business Management
James Cook University
Brisbane, QLD06.2017
Skills
- Customer Service
- Account Receivables and payables
- Bookkeeping
- Business Administration and Management
- Inventory Management
- Able to communicate effectively in a professional business manner
- Detail-oriented worker, enthusiastic, hard-working and eager to learn new things
- Can handle teamwork and ability to meet timeline with accuracy
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Problem and conflict Resolution
- Complaint Handling and resolution
- Accounting Principles Familiarity
Accomplishments
- Awarded the ‘Individual Summit Award’ from Mphasis, an HP Company in February 2012 for excellent customer service and productive performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certificate of Testing and Basic Training on Microsoft Excel from Joblinx, Australia.
Languages
Fluent in reading, writing, speaking and listening in English, Hindi and Gujarati.
Availability
Full-time with unlimited work rights
References
Will be available upon request.
Hobbies
I love reading, music and spending quality time with my family.
Timeline
Customer Service Representative
Foundever Australia
02.2024 - Current
Assistant Accountant
BAPA ENTERPRISES PTY LTD
06.2020 - 07.2021
Accounting Intern
VIBE COLLEGE
12.2018 - 03.2019
Accounting Bookkeeper
CORPORATE & GROUP XPERIENCES
06.2015 - 02.2016
Master of Professional Accounting-MBA - Accounting And Business Management
James Cook University
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