Jagan Scaria Prince
Berwick,VIC
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Best of Home Care
Clyde, Victoria
12.2022 - Current
- Managed challenging behaviors through positive reinforcement techniques.
- Transported clients to appointments, social events, and other activities as needed.
- Provided emotional support to individuals with physical or mental disabilities.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Organized recreational and educational activities for clients according to individual needs.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
Team Member
Ampol
Thomastown, Victoria
07.2021 - 11.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
Production Operator
Edlyn foods
Epping, Victoria
06.2020 - 12.2021
- Collaborated with team members to increase efficiency and productivity on the production line.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Performed regular inspections of production machinery to ensure optimal performance.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Identified and resolved operational issues with the assistance of maintenance personnel.
- Participated in continuous improvement initiatives to reduce waste and improve product quality.
- Monitored inventory levels and notified appropriate personnel when restocking was needed.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Utilized hand tools such as drills, saws, grinders. to perform assembly operations on components parts.
- Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
- Ensured that all products met established quality standards before packaging them for shipment.
Education
Master of Information System - Cyber Security
Holmes Institute
Melbourne, VIC01-2024
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
Kerala04-2019
Skills
- Verbal Communication
- Microsoft Word
- Project Planning
- Analytical and Critical Thinking
- Troubleshooting
- Problem-Solving
- Data Management
- Attention to Detail
- Configuration Management
- Virtualization Technologies
- Server Management
- Software Installation
- Asset Management
- Hardware upgrades
- Network Administration
- Client Relationship Building
- IT Security Management
- Incident Management
- User Training
Languages
English
Professional
Malayalam
Professional
Hindi
Limited
References
References available upon request.
Timeline
Disability Support Worker
Best of Home Care
12.2022 - Current
Team Member
Ampol
07.2021 - 11.2022
Production Operator
Edlyn foods
06.2020 - 12.2021
Master of Information System - Cyber Security
Holmes Institute
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
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