Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jagdeep Kaur

Tarneit,Vic

Summary

Confident, efficient & reliable professional with 7 years of experience, predominantly in retail and customer service industries. Friendly customer service skills and communication skills are my key strengths

Overview

13
13
years of professional experience

Work History

Assistant Manager

Hungry Jack's
06.2020 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Housekeeper and Cleaner

Imagine Marco
08.2017 - 09.2018
  • Make beds, change sheets
  • Change bins
  • Clean guest rooms, dusting, clean corridors, clean balconies
  • Stock bathroom and kitchen
  • Sweep, mop and vacuum guest rooms.

Restaurant Manager

Olive Garden Café bar and Grill
11.2013 - 06.2016
  • Responsible for reception duties including answering the phone and attend to their enquiry
  • Processing advance bookings
  • Completely responsible for customer services and their satisfaction, which included responsibilities
  • Planned, managed and control the budget for team members & over all operations
  • Set and motivated team members to achieve targets and deadlines
  • Recruited & trained team members
  • Supervised daily operation of the store including staff scheduling
  • Provided information and assisting with customer enquiries
  • Handled customer complaints efficiently
  • Maintained inventory, stocktake and dealing with suppliers
  • Managed checkout stations during peak hours and filling in for staff
  • Assisting with the induction of all staff
  • Ensuring that all safety security and accident reporting policies, practices and purpose are consistently followed
  • Ensuring that all equipment/facilities difficulties are promptly referred to the appropriate resources
  • Achieve set sales targets
  • Stock control sales and quality management
  • Strong customer service
  • Referring or discussing any problematic issues with the store manager
  • Ensuring that all cash handling procedures are consistently adhered to by all staff.

Team Leader

Hungry Jacks
09.2012 - 10.2013
  • Maintained daily administration and customer service to enhance and support a cohesive and efficient office environment
  • Supervised team members
  • Ensuring that all cash handling procedures are consistently adhered to by all staff
  • Ensuring that all equipment/facilities difficulties are promptly referred to the appropriate resources
  • Responsible for arranging social functions and private’s parties etc
  • Responsible for opening and closing procedures for the restaurant
  • Assisting in sourcing and formally communicating all new and changed information to all staff
  • Responsible for customer service
  • Follow FIFO procedure
  • Train new staff members.

Team Leader

Hungry Jacks
08.2008 - 06.2012
  • Maintained daily administration and customer service to enhance and support a cohesive and efficient office environment
  • Supervised team members
  • Ensuring that all cash handling procedures are consistently adhered to by all staff
  • Ensuring that all equipment/facilities difficulties are promptly referred to the appropriate resources
  • Responsible for arranging social functions and private’s parties etc
  • Responsible for opening and closing procedures for the restaurant
  • Assisting in sourcing and formally communicating all new and changed information to all staff
  • Responsible for customer service
  • Follow FIFO procedure
  • Train new staff members.

Education

Diploma of Business -

Australian Education Academy
3171, VIC

Certificate IV in management -

South pacific Melbourne
Melbourne, VIC

Certificate III in management -

South pacific Melbourne
Melbourne, VIC

Advanced diploma of hospitality and management -

Carrick Institute of Education Melbourne
Melbourne, VIC

Bachelor of Economics -

Khalsa College Amritsar (India)

Graduate diploma in Computer Application -

Khalsa College Amritsar(India)

Skills

  • Excellent administration and organisational skills
  • Strong customer service and problem-solving skills
  • Proven ability to work independently and unsupervised
  • Proven spoken and written communication skills
  • Proven experience and excellent knowledge of MS Office – Word, Excel, Power, Outlook and CRM (Customer Relationship Management) database system
  • Punctual, reliable and honest with duties
  • Proven ability work within a fast-paced retail environment
  • Passion for meeting and exceeding sales targets
  • Happy, friendly and energetic personality

References

Glenn Geraghty   Educator      0398943900

Parminder kaur   Neighbour 0410702614

Timeline

Assistant Manager

Hungry Jack's
06.2020 - 12.2021

Housekeeper and Cleaner

Imagine Marco
08.2017 - 09.2018

Restaurant Manager

Olive Garden Café bar and Grill
11.2013 - 06.2016

Team Leader

Hungry Jacks
09.2012 - 10.2013

Team Leader

Hungry Jacks
08.2008 - 06.2012

Diploma of Business -

Australian Education Academy

Certificate IV in management -

South pacific Melbourne

Certificate III in management -

South pacific Melbourne

Advanced diploma of hospitality and management -

Carrick Institute of Education Melbourne

Bachelor of Economics -

Khalsa College Amritsar (India)

Graduate diploma in Computer Application -

Khalsa College Amritsar(India)

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Jagdeep Kaur