Jagdeep Singh
Melbourne,Australia
Summary
As a dedicated Master of Business graduate student in Applied Finance, It has helped me to develop substantial conceptual and applied finance knowledge and skills. Working in different industries, Being able to develop and exhibit excellent communication and leadership skills. Being a student of life, always aspiring to learn every day, pursuing to take on Program Management to continue to add value and be a first-class version of myself.
Overview
4
4
years of professional experience
Work History
Duty Manager
Imagine Marco
11.2023 - Current
- Oversee the operational aspects of the hotel in accordance with the organizational structure.
- Address and manage complaints, overseeing the resolution process.
- Enhance room yield and hotel revenue by implementing creative sales techniques, promoting room upgrades, and employing yield management strategies.
- Supervise both the front office and housekeeping teams.
- Offer strong leadership to team members.
- Handle and manage a high volume of guests on a daily basis.
- Familiarize oneself with all pertinent systems, such as the PMS, HR and Accounting software, and guest communication platforms.
Guest Services Officer
Imagine Marco
06.2023 - 10.2023
- Responding to findings from the Consumer Audit and ensuring necessary adjustments are put into effect.
- Supervising departmental employees to uphold prescribed service standards and procedures outlined in the Departmental Operations Manual.
- Accurately relaying calls, messages, reservations, and requests for both guests and hotel staff.
- Handling guest inquiries and requests in a professional manner.
- Reporting and documenting any issues occurring during the shift and providing all pertinent information to relieving operators upon shift change.
- Possessing a comprehensive understanding of the Housekeeping Department, Room Service, and other hotel departments to effectively assist guests with their orders.
Housekeeping Manager
Imagine Marco
06.2021 - 06.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Conduct regular meetings with room attendants to provide updates, feedback, and training.
Housekeeping Supervisor
Quincy Hotel
01.2021 - 05.2021
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Houseman
Meriton (Infinity Tower)
01.2020 - 01.2021
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Assisting Housekeeping Staff: Supporting the housekeeping team by replenishing supplies and delivering linens
- Handling Guest Requests: Responding to guest requests promptly and efficiently, such as delivering extra towels or amenities to guest rooms.
Senior Wealth Management Advisor
FTLife Hong Kong
01.2020 - 01.2021
- Understand clients’ wealth objectives and investment requirements, by monitoring risk levels of investment portfolios;
- Assess client's current financial situation and develop financial goals for client by selecting suitable financial products and service;
- Provide comprehensive wealth management advice to High Net Worth individuals and corporate clients
- Design tailor-made financial plans for individuals, to build portfolios while maximizing their interest through a range of investment vehicles
- Develop and expand existing network through customer relationship management
- Lead team and implement strategic planning for team management
Education
Advanced Diploma of Program Management -
Danford College
Melbourne03.2024
Master of Business (Applied Finance) -
Queensland University of Technology
Brisbane01.2021
Bachelor of Business Administration -
City University of Hong Kong/University of Wollongong
Hong Kong01.2019
Associate Degree (Marketing) -
Community College of City University
Hong Kong01.2018
Skills
- GuestCentrix PMS
- Financial analysis combined with Intermediate Excel skills
- Stata - Regression analysis
- Delivering Presentations with the aid of Microsoft PowerPoint
- Strong organizational skills
- Strong problem-solving skills
- Ability to work under pressure
- Management skills
Accomplishments
- Business Negotiation Competition QUT 2020
- Scholarship Certificate SSGGS Educational Trust 2019
- Nominated for the highest-achieving students awards
- Volunteer experiences
Volunteer Experience
- QUT Business Opportunity Accelerator Practera 10/2020
- Launch U Trade Accelerator Study Queensland 07/2020
References
References available upon request
Languages
English
Cantonese
Timeline
Duty Manager
Imagine Marco
11.2023 - Current
Guest Services Officer
Imagine Marco
06.2023 - 10.2023
Housekeeping Manager
Imagine Marco
06.2021 - 06.2023
Housekeeping Supervisor
Quincy Hotel
01.2021 - 05.2021
Houseman
Meriton (Infinity Tower)
01.2020 - 01.2021
Senior Wealth Management Advisor
FTLife Hong Kong
01.2020 - 01.2021
Advanced Diploma of Program Management -
Danford College
Master of Business (Applied Finance) -
Queensland University of Technology
Bachelor of Business Administration -
City University of Hong Kong/University of Wollongong
Associate Degree (Marketing) -
Community College of City University
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