Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jagdevpal Singh

Sydney,NSW

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Lead, Manager, Support and AML/KYC

Mizuho Bank Limited
08.2023 - Current
  • As my current responsibilities, I oversee and manage a team of AML/KYC professionals, responsible for onboarding Australian and global corporations mainly for Syndicated Facilities and institutional banking
  • Trained new team members by relaying information on AML procedures and KYC requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Utilized the AML and KYC Knowledge obtained through different banking institutions to create a smooth and pleasant customer onboarding experience
  • Help team carry out EDD for various types of clients for my team using my industry knowledge, experience, and internal policy guidelines
  • Lead and guide the team in complex onboardings for various superannuation and wealth management funds with both Australian and global requirements
  • Review and approve the work of all team members for daily screening, on-going due diligence and new onboardings
  • Liaise with the legal and compliance team in policy updates and implementing the changes of local APAC and global requirements
  • Extensive knowledge and experience of AML/KYC and CDD frameworks and standards used within the Australian and global market
  • Create monthly and quarterly risk reporting for Senior Management in the APAC Head office
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Devised and implemented processes and procedures to streamline operations.
  • Create and update various process guidelines for the team.

KYC ANALYST

Deutsche Bank
08.2022 - 04.2023
  • Client onboarding Corporate Finance
  • Onboarding Management – Managing a vast pipeline of Onboarding for Corporate Finance and Financial Markets Onboardings
  • Well versed with the Australian, European and US onboarding requirements Responsibilities Consulting with the business and Offshore team on the requirements of Onboardings for multiple jurisdictions which include, Australia, USA, Europe (UK& Germany) and APAC, which includes sending the requirements based on the products required of the onboarding, reviewing the documents, and making sure 2 the onboarding is completed before the deadlines
  • Reaching out to the legal and compliance teams where needed
  • Developing a new Pipeline Management Tool that involves daily team meetings with stakeholders of various teams and weekly presentations with our local CFO and other Senior Team members
  • Also lead the weekly meetings with the Offshore team who aid with making and checking of Australian onboarding., Onboarding
  • KYC for corporate and Consumer Applications
  • Included thorough reviews of the applications, individuals check of directors, shareholders, ownerships
  • Verifying the source of wealth and source of funds
  • Communicating discrepancies to the client via emails and telephone calls
  • Management of Report Generation for American Express Foreign Exchange
  • Managing the Daily JP Morgan inward Statements
  • Speaking with perspective customers about the required documents and making sure the same is provided before going ahead with the Application
  • Consulting with the Sales Mangers about the applications and updates on AML and Compliance
  • Transaction Monitoring for the payments team, monitoring different Payment queues like Out of
  • Pattern Spend or Customer Monitoring Threshold queue and when unknown/ new beneficiaries appeared
  • Run different checks on the new beneficiaries, like World Check, Bridger Checks or VEDA to verify where the payments are going to or coming from to protect American Express from AML/CTF activities
  • Successfully led the team in the absence of my manager and increased the efficiency of the team by demonstrating the best practices.

Assistant Manager AML/KYC

CITIGROUP SYDNEY
01.2017 - 01.2022
  • Onboarding and Renewals
  • End to End management of Client Onboarding and Periodic renewals – Renewal of the AML information is an ongoing process with the collection of the AML information that is needed from the multibillion-dollar entities that are Citi’s Clients
  • It is an end to end managing of the records that goes through various stages including initiation of onboarding, creation of the requirements, collecting of information, verifying, sending to the compliance and then final approval
  • Remediation – of the Accounts where the AML/KYC information was overdue when the project was handed over to me in August 201&, the information was either obtained from the public sources or by reaching out to the client to bring them to date
  • Steps taken were running daily scrums with the stakeholders, setting up meetings with the compliance and regional AML teams, re visiting requirements and reaching out to the clients globally for the beneficial ownership and other financial information to complete the record
  • On boarding – of Investment banking new accounts
  • End to End Onboarding of the investments banking is usually a short-term project and needs to be completed with 1-2 working days
  • Whenever the engagement letter is signed with Citi group and the deals are decided then the information is provided to my team
  • Look after 90% of the IB onboarding
  • The steps involved are –
  • Collecting the publicly available information first to avoid any inconvenience to the client
  • Creating an introductory email to the client with the AML requirements
  • Entering the information in the Citi’s portal for compliance to review before approving
  • Successfully led the team in the absence of my manager and increased the efficiency of the team by demonstrating the best practices.

AML ANALYST, ANALYST

AMERICAN EXPRESS
01.2007 - 01.2017
  • Ensure all new Global Corporate Payments (GCP) corporate agreements follow the AML/KYC regulations and internal requirements
  • Conduct World Checks and Sanction reporting to the Head of Compliance to prevent payments from going to the Sanctioned countries
  • Screening of PEPs (Politically Exposed People) and potential RCA (Relative or Close Associate)
  • Engage with applicants to collect and assess all necessary documentation for instance, collect certified copies of trust deeds and complete a legal trust review on the applying trust
  • Consult with Stakeholders including Sales, New Accounts, Compliance, Risk and Legal to support new account set-ups
  • Query discrepancies throughout the KYC assessment to ensure Amex has conducted the proper customer due diligence
  • Function as a subject matter expert for all Stakeholders including sales and Operations, including supplying ongoing AML training and support
  • Maintain proper records of all communications and activities using the CRM tool Salesforce.com
  • Facilitate onboarding Process for Corporate and Foreign Exchange Account Applications
  • Run AML/CTF checks for all the Clients
  • Establish the ultimate Ownership of complex Structures through D&B Reports, Trust Deeds and by issuing Disclosure Certificates
  • Strong Attention to Detail, Financial Decision Making and Risk Analysis
  • Excellent Team Player & Employee of the Month
  • Chosen to start the Pilot Project FX corporate applications AML reviews and reduced the processing time from 17 days to under 4 business days
  • Source of Funds and Source Wealth verifications for New FX Accounts
  • Bank Account, VEDA, Bridger, and Word checks for the beneficiaries and confirming the countries transferring to e.g., High Risk or Sanctioned Countries
  • Successfully led the team in the absence of my manager and increased the efficiency of the team by demonstrating the best practices
  • COMPLIANCE PERIODIC REVIEW, Conducted AML reviews on the UBOs including director’s owner’s shareholders (holding 25% or more shares)
  • Conducted thorough reviews to check if the corporate accounts follow the AML/CTF ACT 2009
  • Also made sure that all applications were following the American Express Business rules
  • Support Various Teams, including Customer Service, Payments, Wholesale Currency Services, Retail and Foreign Exchange Telegraphic Transfers Drafts
  • AUSTRAC Reporting for American Express retails FX transaction
  • Payments Monitoring for FXIP trade
  • Payments AML Checks on Beneficiaries including World check, Lexis Nexis Bridger Checks & VEDA, IBAN and SWIFT Checks before approving beneficiaries
  • Report Generation and Management for various markets of American Express including AU, NZ, and SG
  • Train the overseas teams on the changes in the company Policies about FX consumer and corporate Applications
  • Generate the daily P and L Report for the directors of the company
  • End to End processing of all consumer Applications.

CUSTOMER SERVICE SPECIALIST

  • Dealing with the top 1% Credit Card holders
  • Resolving their queries including travel, charge disputes
  • Been top 10 for a multiple of consecutive months
  • Quality testing for various new products to be launched for the card services on different markets in Asia Pacific
  • Successfully persuading top 1- 10% of the Amex Customers from cancelling the credit cards
  • Saved millions of dollars of revenue for the company and encouraged customers to spend on the cards
  • Won numerous competitions in the retention team
  • Aided the team in helping the migration of Qantas Membership rewards to other airlines
  • Helped customers in choosing a new Airline partner based on their needs and lifestyle
  • Encouraged customers to use all the membership rewards on travel and gifts
  • Successfully led the team in the absence of my manager and increased the efficiency of the team by demonstrating the best practices
  • Achievements
  • FX Pilot Project for AML reviews
  • Reduced the total processing times from 17 to under 4 days
  • Remediation of Global Subsidiaries
  • Completed the remediation of Global subsidiaries Group in less than 3 months, 60 days before deadline
  • Policies and Procedures for the New KYC Team
  • Created Procedure documents for step-by-step guide to various systems
  • Prepared Training material for the new team members
  • Conduct training for the new team members
  • Creating biweekly reports for the team performance
  • Global Card Product Implementation Process
  • Created and implemented a new methodology for the corporate implementations for AU, NZ, SG and HK markets
  • Time saved per application 40 minutes from 60+ minutes to 20 minutes
  • Saving of 25+ hours weekly to the Centre of Excellence
  • Compliance Periodic Review
  • Compliance Analyst role where I was assigned a task to approach Amex's longstanding customer base on their information update, where a piece of information like an address or telephone had been updated with ASIC but not updated with Amex
  • Comparing ASIC, DNB, and Sales Force information
  • Consulting with Client Managers or dealing with the Clients directly by sending emails and over the recorded lines
  • Credit Cards Migration for Multiple Markets Migrated many thousand card products from one Platform to the other.

Education

Bachelor's degree - International Economics

Lyallpur Khalsa College
1998

Skills

  • Written and Verbal Communication
  • Microsoft Office
  • Attention to Detail
  • Supervision and Leadership
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Verbal Communication
  • Dependable and Responsible
  • Research
  • Friendly, Positive Attitude

Additional Information

I am a run director at my local Parkrun where I manage and direct weekly parkruns and also regularly volunteer at my local and neighbouring Parkruns.

I speak 4 languages fluently including German.

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual
German
Full Professional
English
Full Professional

Timeline

Lead, Manager, Support and AML/KYC

Mizuho Bank Limited
08.2023 - Current

KYC ANALYST

Deutsche Bank
08.2022 - 04.2023

Assistant Manager AML/KYC

CITIGROUP SYDNEY
01.2017 - 01.2022

AML ANALYST, ANALYST

AMERICAN EXPRESS
01.2007 - 01.2017

CUSTOMER SERVICE SPECIALIST

Bachelor's degree - International Economics

Lyallpur Khalsa College

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Jagdevpal Singh