Jageshwar Dhillon
Taylors Hill,VIC
Summary
Originally from New Zealand, I relocated to this country in 2013 and have since embarked on an incredible journey. Starting in the hospitality industry, I transitioned into a sales position at ANZ call centre and later became a banking consultant for ANZ, focusing on expanding my knowledge in home lending. Known for my strong work ethic, honesty, conscientiousness, and dedication, I effortlessly build relationships and adapt to new roles and diverse teams. Throughout my professional journey, I have honed my time management skills and thrived in collaborative environments. With a positive and energetic attitude, I am driven for success.
Overview
13
13
years of professional experience
Work History
Sales Assistant
Prosegur Change
11.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed all transactions accurately while maintaining a high level of customer service. Fore customers travelling overseas.
- Working with 50+ foreign currencies and making sure everything is balanced throughout the shift.
- Increased sales by building strong customer relationships and providing excellent service.
- Training new staff for the night team. Making sure they are all set up for success.
Banking Consultant
ANZ
01.2021 - 02.2022
- Helping all types of customers that walk into the branch. Also educating customers on features and benefits of all banking products and services.
- Business banking and home lending was a big focus. As we worked in the biggest ANZ branch in Australia at 388 Collins street Melbourne.
- Contacted prospective clients over the phone to generate new home loans, deposits and business to achieve our branch targets.
- Dealt with any customer complaints with correct procedures to help our customers and to resolve any enquiries in a timely manner.
- Participating and holding daily meetings for our team to go through any update and correspondence.
Sales Representative
Anz
10.2019 - 12.2020
- ⦁ Having needs based conversation to set up financial goals for customers
- ⦁ Opening accounts and setting up insurance policies
- ⦁ Assisting new on boarding customers with digital services to enhance their banking
- ⦁ Cross-selling and promoting ANZ wide range of products and services
- ⦁ Handling escalations to solve customer issues
- ⦁ Updated and maintaining customer details on database
- ⦁ Ensuring all banking rules & regulations, banking credit codes and privacy act are maintained and satisfied
- ⦁ Achieving and meeting sales KPI's of the business by cross-selling and promoting ANZ wide range of products and services
Sales Representative
Residential Connections
12.2016 - 07.2019
- Helping customers find better deals for utilities and upselling other services such as internet and insurance.
- Helping our customers with power connections and also gas.
- Handling with customer objections and resolving the enquires.
- Also walking customer through if their power was disconnected or how to check their meters for faults.
- Working with different real-estates to help new tenants move in
- Floor walking and helping other team members.
Chef De Partie
The Sporting Globe Watergardens
12.2014 - 01.2019
- Was working as lead cook in the kitchen at The Sporting Globe
- I was part of original team when the venue first opened, and helped establish the kitchen and procedures.
- Won Employee of the Month on two occasions, and came second in Employee of the Year voting.
Counter Clerk
Super Liquor
04.2011 - 01.2013
- My first retail job, where I learnt to serve customers and handle transactions and cash.
- Also did the monthly stock take on numerous occasions.
- From this, I learnt about stock management and COGs.
Education
High School Diploma -
Rangitoto College
Auckland12.2013
Skills
- Excellent Communication
- Multi Tasking
- Inbound and Outbound Calling
- Strategic sales knowledge
- Attention to Detail
- Complaint resolution
- Creative problem solving
- Good listening skills
Timeline
Sales Assistant
Prosegur Change
11.2023 - Current
Banking Consultant
ANZ
01.2021 - 02.2022
Sales Representative
Anz
10.2019 - 12.2020
Sales Representative
Residential Connections
12.2016 - 07.2019
Chef De Partie
The Sporting Globe Watergardens
12.2014 - 01.2019
Counter Clerk
Super Liquor
04.2011 - 01.2013
High School Diploma -
Rangitoto College
Similar Profiles
Gayan SamarasekaraGayan Samarasekara
Foreign Currency Consultant at Prosegur Change Melbourne AirportForeign Currency Consultant at Prosegur Change Melbourne Airport
Monika GreenMonika Green
Senior Sales Consultant at Prosegur Change UK LtdSenior Sales Consultant at Prosegur Change UK Ltd
Manish BhadanaManish Bhadana
Assistant Manager at SIS Prosegur PROSEGUR PVT LTDAssistant Manager at SIS Prosegur PROSEGUR PVT LTD