Hi, I’m
JAGJEET SINGH CHAWLA
MANAGER
SYDENHAM,VIC
Summary
Passion for winning as evinced through demonstrated excellence in extracurricular Ability to handle multiple priorities, with a bias for action and a genuine interest in professional development. Possess strong communication, analytical, problem-solving, and presentation skills. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
years of professional experience
5
Certifications
Work History
TAYLORS LAKE HOTEL
VENUE DUTY MANAGER
10.2023 - Current
Job overview
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Implemented cost-saving measures to enhance profitability and align with budget.
THE IRISH WOLF PUB
Operational manager
08.2021 - 01.2023
Job overview
- Staff recruitment, scheduling training, and maintaining staff costs up to 31% of annual turnover
- Purchasing raw materials and all purchase records for accounting purposes
- Coordinate with chefs to ensure the smooth running of business
- Develop new marketing and promotional strategies and achieve sales targets
- Keeping records of weekly, monthly, and annual sales of the company
- Addressing customer complaints and issues, resolving them ASAP, and recording all customer complaints and staff issues with proper documentation
- Creating innovative ideas and applying e-business policies to existing business strategies
- Ensuring the smooth operation of the restaurant under the Sale of Liquor Act, food, safety, health, and environment regulations
- Maintaining existing and promoting outdoor catering
- Monitor stock levels and ensure food cost of 28%
THE CLADDAGH IRISH PUB
Manager of Operations
01.2020 - 01.2021
Job overview
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
THE FOX SPORTING BAR AND RESTAURANT
OPERATIONAL MANAGER
01.2013 - 01.2021
Job overview
- Keeping records of weekly, monthly, and annual sales of the company
- Monitoring the revenue and cash flow
- Conducting the interviews and training the new hires
- Addressing customer's complaints and issues, resolving them ASAP
- Develop new marketing strategies and achieve sales targets
- Helping the management with budget creation
- Rostering staff
- Ordering stock
- Food control plan
- Formulating formats for staff training and SOP's
- Coordinate with chefs to ensure the smooth running of the business
Education
Otago University
Diploma In Business(Marketing Management )
Skills
Goal Setting
undefinedCertification
LICENSE CONTROLLER QUALIFICATION (LCQ) NZ
Additional Information
The above information is true to the best of my knowledge and belief, I assure if an opportunity is
given to work, I will work for the best of your organization
Thank You
Thank you
Timeline
VENUE DUTY MANAGER
TAYLORS LAKE HOTEL
10.2023 - Current
Operational manager
THE IRISH WOLF PUB
08.2021 - 01.2023
Manager of Operations
THE CLADDAGH IRISH PUB
01.2020 - 01.2021
OPERATIONAL MANAGER
THE FOX SPORTING BAR AND RESTAURANT
01.2013 - 01.2021
Otago University
Diploma In Business(Marketing Management )
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