Jagmeet SIngh
Mount Helen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist (Level 3)
Concentrix Services Pty Ltd
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Retail Team Member
Woolworths Supermarket
10.2019 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size, color or product.
- Trained and mentored new employees on company procedures and safety protocols.
- Built trustful relationships with customers to encourage return visits.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Academic Projects
Federation University
02.2019 - 07.2019
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Customer Executive Officer
Tata Business Support Services Ltd
08.2015 - 01.2017
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Master of Information Technology - Information Technology ( Enterprise Systems )
Federation University Australia
Mount Helen, VIC06.2020
Skills
- Excellent Communication
- Decision-Making
- Flexible and Adaptable
- Teambuilding
- Recordkeeping and File Management
- Multitasking Abilities
- Office & Budget Management
- Technical Support & MS Office
- Strategic Planning & problem solving
- Verbal and Written Communication
- Leadership
- Public Speaking
Certification
- Certified in Handling Complaints
- Digital Course, From Telstra 31/10/2022
Timeline
Customer Service Specialist (Level 3)
Concentrix Services Pty Ltd
06.2022 - Current
Retail Team Member
Woolworths Supermarket
10.2019 - 05.2022
Academic Projects
Federation University
02.2019 - 07.2019
Customer Executive Officer
Tata Business Support Services Ltd
08.2015 - 01.2017
Master of Information Technology - Information Technology ( Enterprise Systems )
Federation University Australia
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