Summary
Overview
Work History
Education
Skills
KNOWNLANGUAGES
Disclaimer
Timeline
Generic

JAGRITI

Doonside,Australia

Summary

Seeking to build a focused career that enhances professional skills through industry exposure and challenging opportunities. Long-term commitment desired with an industry that recognizes and values talent, hard work, fostering growth and development.

Overview

4
4
years of professional experience

Work History

BWU2-Associate

Amazon Australia's Fulfilment Centre
11.2024 - Current
  • Picking and Packing of boxes being sent to and from the warehouse
  • Stowing received items throughout the facility
  • Picking items from the shelves using an RF scanner
  • Organising and distributing boxes that will be sent to the customer
  • Cleaning and organisation of the warehouse environment
  • Adhering to safety, quality and production standards
  • Standing and walking for long periods
  • Lifting and moving products up to 23kg in weight

Team Member

7-Eleven
11.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Store Associate

Radhe Warehouse
08.2024 - 09.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Efficiently pack and unpack boxes for inbound and outbound shipments, ensuring accuracy and adherence to shipping protocols.
  • Organize and store received items throughout the warehouse, optimizing space and accessibility.
  • Utilize RF scanners to accurately pick items from shelves, contributing to inventory accuracy and timely order fulfillment.
  • Coordinate the organization and distribution of boxes to ensure prompt delivery to customers.
  • Maintain a clean and safe warehouse environment by regularly cleaning work areas and following safety protocols.
  • Consistently adhere to quality and production standards, contributing to overall warehouse efficiency.
  • Handle physical tasks, including standing and walking for long periods and lifting products weighing up to 23kg, while maintaining safety standards.

Customer service rep (Operational technical support)

Telus International
06.2021 - 02.2024
  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  • Walks customers through common phone hardware and software configurations to maximize service functionality.
  • Provides solutions and resolutions resources for customer repair problems.
  • Interfaces with customers over the phone providing status updates and ensuring services have been restored.
  • Escalate appropriate technical issues to upper-level technical support when needed.
  • Used to act as a leader in the absence of team leader and maintains all the responsibilities of team leader.
  • Looks after all KIPs and KRAs of the company.
  • In addition, worked in administrations within same organisation (temporary role)
  • Oversee absenteeism call management to proactively address attendance issues and support associates.
  • Facilitate payroll assignments, ensuring accurate data entry and compliance with company policies.
  • Generate and distribute daily reports, including attendance, rosters, and cleaned data for all sites.
  • Monitor inbox and chat channels to address inquiries and support team members.
  • Prepare and maintain an internal handover document for seamless shift transitions.
  • Build and manage rosters and ensuring optimal staffing and compliance with scheduling guidelines.
  • Ensure operations adhere to compliance standards and best practices.
  • Address payfile queries from associates and management promptly.
  • Support onboarding for new hires to ensure smooth integration.
  • Conduct regular audits of the staff list to maintain accuracy.
  • Manage associate availability, maintaining accurate records and communication.
  • Process termination according to policies.
  • Track attendance for new hires to ensure compliance with attendance policies.

Education

Bachelor of Commerce -

Delhi University

High School - undefined

St. Michael Sr. Sec School

High School - undefined

Lt. Atul Katarya Memorial School

Skills

  • Pleasing Personality
  • Patient and Organised towards Work
  • POS software ,MS office
  • Strong interpersonal skills
  • Problem solving mindset’s
  • Excellent communication skills
  • Sense of responsibility
  • Positive thinking and attitude
  • Multi-line phone talent
  • Technical support
  • Compliant resolution
  • Staff education and training
  • Customer service
  • Time management
  • Computer skills

KNOWNLANGUAGES

English
Hindi

Disclaimer

I hereby declare that the above furnished details are true to the best of my knowledge and I bear the responsibility for the same in particular, I assure you of sincerity and dedication to learn.

Timeline

BWU2-Associate

Amazon Australia's Fulfilment Centre
11.2024 - Current

Team Member

7-Eleven
11.2024 - Current

Store Associate

Radhe Warehouse
08.2024 - 09.2024

Customer service rep (Operational technical support)

Telus International
06.2021 - 02.2024

High School - undefined

St. Michael Sr. Sec School

High School - undefined

Lt. Atul Katarya Memorial School

Bachelor of Commerce -

Delhi University

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