Jagriti Lakra

• Manage AWS RDS Instances, ensuring seamless support for both public website orders (https://www.yonkersports.com/) and internal export orders portal, overseeing over 1 lakh orders data per week.
• Utilize Terraform to implement precise changes in cloud infrastructure, optimizing performance and reliability, resulting in a 20% improvement in deployment times.
• Achieve approximately 10% reduction in cloud database costs and service throttling by implementing accurate scaling, continuous performance monitoring, and disaster recovery plans. Enhance efficiency through strategic splitting of read and write traffic, increasing system throughput by 15%.
• Mentor 3 interns on cloud technology, providing guidance on best practices and industry standards. Train them in essential skills, ensuring an effective showcase of their knowledge in both practical and resume-building aspects.

• Successfully resolved over 1400 RDS technical cases by diving deep and replicating issues in AWS test environments.
• Addressed AWS Premium customers’ technical issues via phone, email, and live chat, maintaining customer trust and demonstrating customer obsession.
• Coached and mentored new hires, fostering their development in a fast-paced environment.
• Delivered knowledge-sharing presentations to enhance team skills and collaboration.

• Developed an automated precheck solution to ensure custom code querying the Oracle database is compatible with the SAP S/4 HANA database, avoiding syntax and semantic errors during the database migration process.
• Implemented automatic correction for custom code objects/scripts to achieve compatibility with SAP S/4 HANA Database.
• Created automated categorization of SAP objects into Reports, Interfaces, Conversions, Enhancements, and Forms.
• Executed SAP HANA migration from Oracle DB for client DNWG, including both automated and manual corrections during the transition to HANA DB.
• Conducted Oracle to S/4 HANA migration assessments, identifying custom objects impacted by the transition to HANA DB, for clients including TDS, Hero Cycles, Telespazio, General Electric, and Dell.

• Created detailed wireframes and vector graphics for Project CONNECTION AID, facilitating a smoother design process that resulted in reduction in development time and improved collaboration among the design team.
• Gathered and incorporated customer feedback to enhance design and content quality.