Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jagrutiben Chaudhary

Wanneroo,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Service Team Member

Woolworths Group Ltd.
Woodvale, WA
04.2021 - Current
  • Followed company policies and procedures diligently relating to exchanges and returns.
  • Answered customer inquiries with courtesy and accuracy.
  • Demonstrated strong knowledge of store services, products and policies.
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Assisted with training new employees in customer service protocols.
  • Resolved customer complaints in a timely manner.
  • Built relationships with customers through friendly conversations.
  • Participated in team meetings to discuss solutions for improving customer service standards.
  • Maintained accurate records of customer interactions, transactions and feedbacks.
  • Responded to customer inquiries via phone, email and in-person.
  • Greeted customers and provided prompt, courteous service.
  • Processed payments using cash registers and credit card machines.
  • Ensured compliance with company policies and regulations at all times.
  • Provided technical support for products and services.
  • Ensured store shelves were stocked appropriately with merchandise items.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Consistently met or exceeded performance metrics and targets.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Delivered exceptional service by empathizing with customer concerns.
  • Participated in training sessions to enhance skills and knowledge.
  • Actively contributed to the improvement of department processes.

Professional Trader

Self Employed
Wanneroo, WA
11.2018 - 03.2021
  • Monitored portfolio performance to ensure that risk levels remain within acceptable limits.
  • Executed trades in stocks, bonds, options and futures contracts using electronic trading platforms.
  • Developed strategies for minimizing risk and maximizing profits from securities transactions.
  • Maintained records of all transactions for compliance purposes.
  • Analyzed market data, news reports, financial statements, and other relevant information to assess potential investments.
  • Reviewed and monitored stock exchange trends to identify profitable trading opportunities.
  • Evaluated companies' financial statements in order to determine whether they are suitable investments.
  • Participated in meetings with institutional investors such as hedge funds or mutual funds to discuss potential investments.
  • Created detailed reports outlining current market conditions and recommended investment strategies.
  • Participated in ongoing professional development to stay current with industry trends.

Maternity Leave

For my daughter
10.2017 - 10.2018

Assistant Office Administrator

Woodvale Supa IGA
Woodvale, WA
05.2014 - 09.2017
  • Processed invoices on a daily basis utilizing myob software program.
  • Entered data into computer systems accurately in order to update client files.
  • Ordered office supplies as needed for all departments within the organization.
  • Assisted in the preparation of reports, presentations, and spreadsheets.
  • Managed confidential financial information with discretion.
  • Maintained records of employee attendance and leave requests.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Performed general clerical duties such as copying, filing, mailing.
  • Ensured that all customer service inquiries were answered promptly and efficiently.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Education

Certificate 4 in Bookkeeping And Accounting - Accounting And Business Management

WA Tafe
Joondalup, WA
04-2021

Bachelor Of Commerce - Accounting

North Gujarat University
India
03-2005

Skills

  • Active Listening
  • Adaptive team player
  • Positive and professional
  • Problem-solving abilities
  • Computer Proficiency

Languages

English
Professional
Gujarati
Professional
Hindi
Professional

References

References available upon request.

Timeline

Customer Service Team Member

Woolworths Group Ltd.
04.2021 - Current

Professional Trader

Self Employed
11.2018 - 03.2021

Maternity Leave

For my daughter
10.2017 - 10.2018

Assistant Office Administrator

Woodvale Supa IGA
05.2014 - 09.2017

Certificate 4 in Bookkeeping And Accounting - Accounting And Business Management

WA Tafe

Bachelor Of Commerce - Accounting

North Gujarat University

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Jagrutiben Chaudhary