Jahada Mahi
Rockdale,NSW
Summary
Adept at fostering educational environments and enhancing customer satisfaction, I leveraged critical thinking and classroom management skills at YMCA to improve learning outcomes and resolve conflicts. My approach resulted in notable increases in student motivation and customer loyalty, showcasing my ability to drive positive results through active listening and strategic problem-solving. Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hut Bazar
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Educator
YMCA
03.2024 - 08.2024
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Educator
Smart Kids Day Care and Pre School.
02.2021 - 09.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Collaborated with adults and children to provide safe and educational experience.
Education
Crown Institute of Higher Education
North Sydney, NSWInformation Technology
Macquarie University
Sydney, NSWHigh School Diploma -
Apsley College
Parramatta, NSW07.2025
High School Diploma -
Bamoni Degree College
Bangladesh02.2023
Skills
Active Listening
Critical Thinking
Team Development
Classroom Management
Lesson Planning
Parent Interaction
Differentiated Instruction
Child Development
Student Motivation
Availability
Saturday, Sunday, Monday, Wednesdays,
Thursday and Friday - full day available
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Certification
- WWCC
- Certificate III in early childhood eduction and care + child care FA
- RSA
- RCG
Timeline
Educator
YMCA
03.2024 - 08.2024
Customer Service Representative
Hut Bazar
11.2023 - Current
Educator
Smart Kids Day Care and Pre School.
02.2021 - 09.2023
Crown Institute of Higher Education
Information Technology
Macquarie University
High School Diploma -
Apsley College
High School Diploma -
Bamoni Degree College
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