Energetic Field Service Engineer with more than 4-year background performing lab diagnostic instruments repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Hoora Pharma(siemens Healthineers Distributer)
04.2019 - 09.2023
Works on Siemens health diagnostic instruments including chemistry and special chemistry.
Performed onsite installation, modification and maintenance of systems and equipment.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in software and hardware systems as well as on LIS systems.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Managed administrative tasks such as maintaining customer service logs and internal service records.
Maintained tools and equipment, parts inventory and library of machine manuals.
Scheduled service calls according to customer location and urgency of need.
Managed maintenance data records and tracked operating information for onsite reference.
Tested systems, noting issues and completing preventive maintenance.
Worked with diverse types of weather and ground conditions.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Internship Student
TESLA Pvt Ltd
06.2017 - 07.2017
Performs installation of solar systems to customers.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Electronics Engineering
Muhammad Ali Jinnah University
Islamabad, Pakistan
12.2018
Skills
Technical Support
Equipment Installation and Repair
Systems Analysis
Medical devices product knowledge
Training Junior Team Members
Hands-On Diagnostics
Preventive Maintenance
Diagnostic Software
Customer Management
Mechanical Troubleshooting
Service Records Management
Excellent oral and written skills
Work indepandently as well as in team enviorment
Certification
Atellica Solutions (In House Training)
ADVIA Centaur XP (Online Training SIEMENS Certificate)
DIEMENSION EXL (Online Training SIEMENS Certificate)