Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahanzab Munir

Perth,WA

Summary

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Light Vehicle Motor Mechanic with experience in diagnostics and repairs with exceptional performance under pressure and hostile environments replacing and repairing parts. Inspected vehicles prior to use verifying quality and strength of armour, suspension components, tires and steering components. Monitored fleet health through scheduled inspections and servicing.

Overview

4
4
years of professional experience

Work History

Store Manager

Auto Masters (Morley)
08.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Led, motivated, and supported a dynamic team to provide effective, efficient, and timely responses to customer inquiries.

Service Advisor

Mazda Bayswater
08.2023 - 08.2024
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
  • Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Delivered coaching and guidance to staff, fostering a customer-centric culture and continuous service improvement.
  • Assisted the Service Manager in the implementation, monitoring, and reporting of performance targets and KPIs.
  • Contributed to the review, development, and implementation of the business plans, policies, and procedures.

2IC

My Car Tyre & Auto Pty Ltd
10.2021 - 08.2023
  • Accomplished multiple tasks within established timeframes.
  • Increased company's profitability through customer relationship development.'
  • Diagnosed engine, suspension, brake, transmission and other vehicle issues using extensive training and diagnostic equipment.
  • Ordered parts and supplies from suppliers when bench stock levels dropped below threshold or when broken parts required replacement.
  • Test drove vehicles to determine problems and test repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Assessed vehicle maintenance status and completed needed service.
  • Rotated and balanced tires for even wear.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Completed computer-assigned vehicle alignments.

Education

Certificate IV - Automotive Mechanical Diagnosis

Barkly International College
Melbourne, VIC
03.2021

Certificate III - Light Vehicle Mechanical Technology

Barkly International College
Melbourne, VIC
07.2020

Business

Roots IVY University
Islamabad
03.2018

Skills

  • ERA Power
  • One Mazda
  • Price Quoting
  • Diagnostic Procedures
  • Hand and Power Tool Operation
  • Mechanical Test Equipment
  • Team Player
  • OBD scanner expertise
  • Maintenance & Repair
  • Verbal and written communication
  • Excellent work ethic
  • Self-motivated professional
  • Customer service
  • Managing Reception
  • Managing Cash Register
  • Wheel Alignment
  • Understanding Customer Needs
  • Attention to Detail
  • Quality Inspection
  • Workflow Management
  • Microsoft Office
  • Inbound Call Management
  • Service Upselling
  • Multitasking and Organization

Languages

English
Full Professional
Urdu
Native or Bilingual
Arabic
Elementary
Punjabi
Native or Bilingual

Timeline

Store Manager

Auto Masters (Morley)
08.2024 - Current

Service Advisor

Mazda Bayswater
08.2023 - 08.2024

2IC

My Car Tyre & Auto Pty Ltd
10.2021 - 08.2023

Certificate IV - Automotive Mechanical Diagnosis

Barkly International College

Certificate III - Light Vehicle Mechanical Technology

Barkly International College

Business

Roots IVY University
Jahanzab Munir