Jahanzeb Faisal
Glenfield,Australia
Summary
Proactive and dependable Amazon Tier 1 Associate at BWU2 (Kemps Creek) with experience supporting leadership in areas such as peer training, safety compliance, and workflow management. Former Café Vista Shift Supervisor and McDonald's Crew Coach, with strong team coordination and operational leadership experience. Seeking a Process Assistant role to build on hands-on fulfillment center knowledge, drive operational excellence, and support associates in achieving performance and safety goals.
Overview
4
4
years of professional experience
Work History
Tier 1 Associate
Amazon Fulfillment Center
Kemps Creek, Australia
07.2024 - Current
- Perform daily tasks in the VRET department, handling inventory processing and returns with accuracy, efficiency, and adherence to safety standards.
- Helped reduce missing items by identifying and flagging recurring scanner issues, contributing to better inventory accuracy and reduced defect rates.
- Support new hire onboarding by sharing process knowledge and demonstrating best practices in standard work and safety compliance.
- Acknowledged by leadership for dependability, peer support, and consistent high performance.
Crew Coach / Crew Member
McDonald’s
Macquarie Fields, Australia
01.2022 - 01.2024
- Trained and coached new staff on food safety, customer service, and kitchen procedures in a fast-paced environment.
- Took on shift leadership tasks such as delegating stations, ensuring inventory readiness, and resolving minor operational issues.
- Consistently upheld hygiene and quality standards while meeting service speed targets.
- Promoted to Crew Coach due to reliability, strong interpersonal skills, and ability to lead by example.
Shift Supervisor
Café Vista
Sutherland, Australia
01.2021 - 01.2022
- Led a team of 6–8 staff, ensuring efficient operations and adherence to SOPs during peak shifts.
- Investigated accidents or incidents occurring during shift hours.
- Trained new hires, provided feedback, and ensured compliance with safety and service standards.
- Improved workflow efficiency, reducing wait times and increasing order accuracy.
Education
High School Certificate -
Holsworthy High School
Holsworthy, NSW12-2020
Skills
- Leadership & Peer Support
- SOP Compliance & Training
- Departmental Flexibility
- Process Improvement & Escalation
- Time Management
- RF Scanner & Inventory Accuracy
- Safety & Compliance Awareness
- Communication & Training Support
Timeline
Tier 1 Associate
Amazon Fulfillment Center
07.2024 - Current
Crew Coach / Crew Member
McDonald’s
01.2022 - 01.2024
Shift Supervisor
Café Vista
01.2021 - 01.2022
High School Certificate -
Holsworthy High School
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