Summary
Overview
Work History
Education
Skills
Timeline
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Jahlan Wakefield

Brisbane,QLD

Summary

Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitate effective departmental communication and coordination to drive productivity and customer satisfaction ratings. I am an enthusiastic worker and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any set task. Motivated to grow and learn new skills in a new area.

Overview

5
5
years of professional experience

Work History

Online Assistant Manager

Woolworths Group
01.2023 - Current
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Mentored team members to enhance professional development and accountability in workplace.

Customer Service Supervisor

Woolworths Group
11.2020 - Current
  • Is responsible of open and close shifts
  • Excellent money handling skills
  • Assessed and authenticated customer exchanges, voids and returns
  • Coached employees through day-to-day work and complex problems
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Assisted customers with price checking fruits and vegetables and finding requested items in department
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Oversaw daily operations to ensure high levels of productivity
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Jucy Rentals
05.2022 - 11.2023
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Developed loyal clientele base through consistent follow-up and personalized service offerings.
  • Determined clients’ needs and helped select appropriate rentals fulfilling requirements.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.

Insurance claims manager

NRMA/ IAG INSURANCE
04.2022 - 04.2023
  • Manage complicated home claims
  • Used critical thinking to break down problems, evaluate solutions and make claim decisions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Identified issues, analyzed information and provided solutions to problems
  • Researched and resolved routine and complex problems
  • Followed up on denials, late payments, extensions and other special circumstances
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Maintained high standards of customer service by building relationships with clients.

Education

Queensland Certificate of Education -

Tullawong State High School
Caboolture, QLD
11.2018

Certificate III - Hospitality

Tafe Queensland
Caboolture, QLD
10.2018

Certificate III - Process Manufacturing

Tafe Queensland
Caboolture, QLD
10.2017

Skills

  • Complex Problem Solving
  • Report Preparation and Analysis
  • Decision Making
  • Team Management and Supervision
  • Team Building
  • Handling Customer Complaints
  • Performance Management
  • Attention to Detail
  • Multitasking and Prioritization
  • Adaptable and Resilient
  • Honesty and Integrity
  • Verbal communication

Timeline

Online Assistant Manager

Woolworths Group
01.2023 - Current

Customer Service Representative

Jucy Rentals
05.2022 - 11.2023

Insurance claims manager

NRMA/ IAG INSURANCE
04.2022 - 04.2023

Customer Service Supervisor

Woolworths Group
11.2020 - Current

Certificate III - Hospitality

Tafe Queensland

Certificate III - Process Manufacturing

Tafe Queensland

Queensland Certificate of Education -

Tullawong State High School

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Jahlan Wakefield