Hi, I’m
Jahli Pateman
Senior Store Assistant
Kearsley,NSW
Summary
I have been working in high pressure customer facing environments for 9+ years, in this time i have acquired a vast multitude of skills that I have used daily in my history as a team member/leader. I enjoy problem solving and implementing creative strategies to maximise productivity as well as team morale. I bring to the table a keen attitude to not only learn and develop my skills myself; but also to refine and pass on those skills to junior staff members and have years of proven success doing so.
Overview
10
years of professional experience
2
years of post-secondary education
Work History
AldiKurri Kurri, NSW
Senior Store Assistant
08.2017 - Current
Job overview
- Well versed in execution of high quality customer service & accurate cash handling in a fast paced environment.
- Effectively builds relationships with new and existing customers creating a more personalized customer experience.
- Maintains cleanliness at all operating hours, including the undertaking of various opening and closing procedures.
- Proven experience in checking ID and assessing sobriety of customers purchasing alcohol and other RSA procedures.
McDonald'sCessnock, NSW
Crew Trainer
01.2013 - 09.2017
Job overview
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
McDonald's Cessnock, NSW
Certificate III from Retail
12.2014 - 12.2016
Skills
Problem solving in fast-paced customer oriented environments
History of working both independently and cooperatively as a member of a larger team
Accurately calculate change manually and efficiently process transactions
Provide a high standard of customer service whilst upholding RSA procedures
Timeline
Senior Store Assistant
Aldi
08.2017 - Current
McDonald's
Certificate III from Retail
12.2014 - 12.2016
Crew Trainer
McDonald's
01.2013 - 09.2017
References
- Scott McArthur - Store Manager of Aldi Kurri Kurri - 0413742682
- Kierra Davis - Assistant Store Manager of Aldi Kurri Kurri - 0478107970
- Rebecca Cathcart - Previously Second Assistant Manager of Cessnock McDonald's - 0466677826
References
- Scott McArthur - Store Manager of Aldi Kurri Kurri - 0413742682
- Kierra Davis - Assistant Store Manager of Aldi Kurri Kurri - 0478107970
- Rebecca Cathcart - Previously Second Assistant Manager of Cessnock McDonald's - 0466677826