Jahmai Gorman

Previous and current duties as Company director of Sunrise Roofing Qld Pty Ltd are as follows but not limited to -

• Acquiring contracts
• Preparing invoicing for completed jobs
• Ensuring each job is up to to current standards and safety procedures.
• Ensuring all employees have certificates and licensing up to date to remain compliant
• Arranging travel and accommodation for employees
• Completing pay runs
• Collection and delivery of materials
• Working with other companies in the building field
• Sorting out insurances
• Responsible for purchases, accounting, administration
• Dealing with contracted companies to ensure work is well done and complete to a more than satisfactory standard.
• Ensuring customer service is above average by employees and myself
• Dealing with all 'behind the scenes' aspects of running a small business.

Working at Jamaica Blue, I completed my cert IV in hospitality during my full time employment until February 2018. I resumed working for Jamaica Blue Cooroy in December 2018 on a casual basis. My responsibilities were as follows -

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Delivering food and beverages.
• Clearing tables and cleaning.
• Set up and pack down of front-of-house.
• Making beverages including hot and colds drinks at high volumes in peak times.
• Remained calm and collected and easily multitasked when we would have an influx of customers.
• Serving customers at a
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty with customers.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Assisted as manager when manager was not on site.
• In charge of front of house ordering and delivery.
• Trained new hires in front of house tasks.
• Took initiative when times were 'slow' to increase productivity.
• Seamlessly used POS ordering system.

Stones modern homes is my family business. I worked for 8 months part-time when my father needed a labourer and I happily stepped upto the challenge. During my time working for I -

• Followed instructions and safety protocols to prevent accidents and injuries.
• Collected and delivered building materials.
• Built decks, kitchens, roofs, frames and other aspects of residential building.
• Allocated billing and invoices.
• Worked with a team of 3 others as well as other contractors.
• Moved and cleared debris from work sites to dispose of in designated areas.

During my part time employment at The Deck my responsibilities were -

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Used POS system to accurately enter orders and process payments.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Managing staff.