JAHNAVI GOMES-BOTLEROO
Riverwood,NSW
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Servicr Desk Analyst
Children's Cancer Institute
2022.09 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Provided first- and second-line IT support for internal colleagues.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided basic IT support to office users of desktops, laptops and devices.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Surveyed clients to ascertain requirements and expectations for product.
- Collaborated with stakeholders to define project objectives and criteria.
RECRUITER
TEKSYSTEMS - ALLEGIS GROUP
2021.09 - Current
- Identified top IT talent and managed candidates throughout hiring process, from initial contact through offer acceptance, within the fin-tech space
- Built and sustained quality, diverse pipeline of high-potential leadership and highly complex candidates for future opportunities
- Partnered with hiring managers to attract, source, recruit and maintain strong candidate pipelines through ongoing engagement, delivery of exceptional service and leveraging unique personality
- Interviewed job applications, obtaining information on training, work history and job skills
- Finessed interview scheduling and logistics to create personalized and unparalleled candidate experiences
- Scheduled and oversaw skill, psychological, intelligence and drug tests for prospective and current employees
- Sought out and stirred up passive candidates through phone calls, emails, networking, internet searches and social media
- Conducted exit interviews and completed necessary termination paperwork
- Managed full-cycle recruiting for program-level staff across multiple locations
- Scheduled interviews with management teams
- Maintained productive, diverse candidate pipeline to meet present and future recruitment needs
- Screened and pre-interviewed candidates referred for hiring consideration
- Engaged candidates to quickly determine skills and motivation
- Managed the onboarding of new employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion
- Managed recruitment by posting positions, sourcing, interviewing and extending offers.
TELEPHONE SALES REPRESENTATIVE
SMOKEMART VAPE & GIFTBOX
2020.10 - 2021.09
- Contacted businesses or private individuals by telephone to solicit sales for goods or services or to request donations for charitable causes
- Recorded names, addresses, purchases and reactions of prospects contacted
- Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation
- Obtained customer information such as name, address and payment method and entered orders into computers
- Explained products and services and prices and answered questions from customers
- Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards and lists purchased from other organizations
- Maintained records of contacts, accounts and orders
- Called from potential customers who had been solicited through advertisements
- Answered customer questions and made product recommendations according to needs.
SUPERVISORY SALES ASSISTANT (CASUAL EMPLOYMENT)
STATESIDE SPORTS
2019.10 - 2020.09
- Set performance goals for staff members and helped teams meet important deadlines
- Received product deliveries and moved materials to designated workplace locations
- Tracked company inventory and noted item shortages for future product orders
- Delegated tasks to team members according to individual strengths
- Responded quickly to meet customer needs and resolve problems
- Assisted customers with item returns and payment refunds
- Arranged store products on shelves and promotional displays
- Maintained knowledge of company products and services to make informed recommendations to clients
- Cleaned store aisles and disposed of debris and waste to improve customer experience
- Handled cash and credit transactions and developed programs to process online payments
- Explained and demonstrated product features, focusing on customer comfort level and retention
- Provided strong customer service by greeting and building relationships with key clients.
MARKETING AND ADMINISTRATIVE ASSISTANT
ACS FOUNDATION
2018.01 - 2019.11
- Help with the assessment of internship/scholarship applicants
- Sourced, screened, interviewed and presented viable candidates for various roles
- Inbound/Outbound calling to applicants
- Assist in the creation of internship/scholarship offers
- Help with advertising scholarship and internship roles on the ACS Foundation and other associated web sites/social media sites
- Using Content Management Systems (CMS) and HTML coding knowledge to input and uploading content onto the ACS Foundation Website and Foundation Jobs Website
- Apply for ACS complimentary memberships for the scholarship students
- Follow up with applicants in terms of retrieving relevant documents to further assess their application
- Provide assistance and information about scholarship/internship opportunities to university students at University Careers Fairs
- Assisted the ACS Foundation team with ad hoc duties (such as admin work) & Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
STYLIST
LOVISA
2018.03 - 2018.10
- Created unique customer experiences, providing excellent service and attention to needs
- Assisted clients with shopping for products stored in our retail market
- Possessed calm, professional and courteous attitude towards customers and colleagues
- Connected and engaged with clients to understand needs
- Checked on clients frequently to resolve concerns and answer questions
- Reported damages and equipment malfunctions to supervisors and scheduled repairs
- Communicated well with clients in writing, by phone and in person
- Updated client and employee information, financial records and schedules in company databases
- Made reservations and booked accommodations for company trips, meetings and events
- Prepared spreadsheets, documents and data analysis reports for presentations and supervisor review
- Handled vendor relations and negotiated contract renewals, terms and expirations
- Scheduled facility cleanings, repairs and remodels to create inviting and pleasant work environment
- Performed invoicing and budget tracking tasks to monitor financial progress.
Education
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY -
UNIVERSITY OF TECHNOLOGY SYDNEY
Sydney, NSW12.2021
Skills
- Professional Communication
- Client Relations
- Technical Support
- Microsoft Active Directory
- SharePoint System Support
- JSM
- Monday.com
- Device Management
- Application Support
- UniFlow System Support
- Performance Assessment
- Office 365 Admin Support
- Azure Platform Support
- Remote Technical Support
- Account Management
- Telemarketing expertise
- Documentation
- Product and service Knowledge
- CRM
- Paperwork drafting
Languages
English
Bengali
References
References available upon request
Timeline
Servicr Desk Analyst
Children's Cancer Institute
2022.09 - Current
RECRUITER
TEKSYSTEMS - ALLEGIS GROUP
2021.09 - Current
TELEPHONE SALES REPRESENTATIVE
SMOKEMART VAPE & GIFTBOX
2020.10 - 2021.09
SUPERVISORY SALES ASSISTANT (CASUAL EMPLOYMENT)
STATESIDE SPORTS
2019.10 - 2020.09
STYLIST
LOVISA
2018.03 - 2018.10
MARKETING AND ADMINISTRATIVE ASSISTANT
ACS FOUNDATION
2018.01 - 2019.11
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY -
UNIVERSITY OF TECHNOLOGY SYDNEY
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