JAHNAVI THALLA
Toongabbie
Summary
Positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Ability to quickly learn company products and services for accurate and efficient customer support. Eager to utilize and further develop communication and problem-solving skills in the [Desired Position] role. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
05.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Assistant
SUBWAY®Restaurants
03.2021 - 05.2022
- Provided exceptional customer service at Subway, ensuring customer satisfaction and repeat business.
- Ensured dough consistency and quality by following precise recipes.
- Addressed and resolved customer problems promptly, ensuring satisfaction.
- Upheld high standards of cleanliness and hygiene in the service area.
- Answered customer questions about product availability and shipment times.
Education
Bachelor of Science - Bio Medical Science
Australian Catholic University
Sydney, NSW11-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Prioritization
- Quality control
- Filing
- Sales expertise
Timeline
Customer Service Representative
Woolworths Supermarket
05.2022 - 10.2022
Customer Service Assistant
SUBWAY®Restaurants
03.2021 - 05.2022
Bachelor of Science - Bio Medical Science
Australian Catholic University
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