Jahany More
Perth,Western Australia
Summary
I am a flexible hard worker ready to learn and contribute to any team. I am organized and motivated and eager to apply time management and organizational skills in various environments.
I have enjoyed taking a step back from management roles and looking to expand my skill set into other areas of any business.
Overview
4
4
years of professional experience
Work History
GM Accommodations/Human Resources
Newman Hotel
01.2021 - Current
- Participated in recruitment and selection process for new hires.
- Assisted with creating employee handbooks and manuals.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Checked references for potential candidates.
- Created job descriptions on boards for vacant jobs.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee attendance records.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Hotel & Facilities Manager
Hotel Newman PTY LTD
11.2019 - 01.2021
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Computed guest billings and posted charges to room accounts.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Overseeing 70+ staff in various different departments
- Making sure all budgeting targets were met.
- Partaking in any HR issues from payroll, sponsorships, visas and other issues that needed attention.
- Maintaining staff morale.
- Working closely with contractors that came on site to partake in major works or smaller works
- Flight Co-Ordination for FIFO staff.
- Monitoring various email accounts.
Education
High School Diploma -
Fairfield College
Hamilton NZ01.2014
Skills
- Effective planning
- Conflict management
- Hospitality services
- Administrative skills
- Friendly, positive attitude
- Troubleshooting
- Flexible
- First Aid/CPR
- Team building
- Team management
- People skills
- Multitasking
- Leadership
Timeline
GM Accommodations/Human Resources
Newman Hotel
01.2021 - Current
Hotel & Facilities Manager
Hotel Newman PTY LTD
11.2019 - 01.2021
High School Diploma -
Fairfield College
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