Jai Buffon
Newcastle,NSW
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, B2B sales, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Retail Area Manager Secondment
Telstra
2023.02 - 2024.01
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Coached and mentored team of 8 Store Managers to achieve sales and customer engagement score targets.
- Built and strengthened cross-functional partnerships to improve sales success
TSN Store Manager
Telstra Limited
2022.01 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
The Daves Group (Telstra Partner)
2020.10 - 2022.01
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Store Manager
The Daves Group (Telstra Partner)
2019.02 - 2020.10
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Client Advisor
The Daves Group (Telstra Partner)
2018.02 - 2019.02
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Selected correct products based on customer specifications and explained details and functionality of each.
People Performance Manager (Multi-Site)
McDonalds Australia
2016.06 - 2018.02
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Managed team of 200 employees, overseeing hiring, training, and professional growth of employees.
Education
Certificate III in Retail Operations/Management -
Charlie Bell School of Management
Thornleigh, NSW04.2017
Higher School Certificate -
Mackillop Catholic College
Warnervale, NSWAccreditation To MBA - Adapts And Grows - Mastery
Telstra Future Ready
Sydney, NSWAccreditation To MBA - Collaborates And Influences - Mastery
Telstra Future Ready
SydneySkills
- Excellent Verbal and Written Communication
- Sales coaching and Team Supervision
- Time management
- Task Prioritisation and Multitasking
- B2B Sales Coordination
- Ability to Build and Maintain Relationships
- Staff Management
- Policies and procedures
- Coaching and mentoring
- Business Development
Community Involvement
Surf Life Saving - Soldiers Beach SLSC (2014-Present)
Active patrol member in the local community.
- Surf rescue certificate.
- Bronze medallion.
- 2015 New South Wales Rescue of the year award for successful resuscitation.
References
Brandon Vidler
Regional Manager - The Daves Group
0428426700
Brandonv@mytshop.com.au
Elissa Anne
Supervisor - McDonald's Australia
0468740039
elissa.hulm@au.stores.mcd.com
Curtis Davies
Retail Area Manager - Telstra
0431319225
curtis.davies@team.telstra.com
Timeline
Retail Area Manager Secondment
Telstra
2023.02 - 2024.01
TSN Store Manager
Telstra Limited
2022.01 - Current
Store Manager
The Daves Group (Telstra Partner)
2020.10 - 2022.01
Assistant Store Manager
The Daves Group (Telstra Partner)
2019.02 - 2020.10
Client Advisor
The Daves Group (Telstra Partner)
2018.02 - 2019.02
People Performance Manager (Multi-Site)
McDonalds Australia
2016.06 - 2018.02
Certificate III in Retail Operations/Management -
Charlie Bell School of Management
Higher School Certificate -
Mackillop Catholic College
Accreditation To MBA - Adapts And Grows - Mastery
Telstra Future Ready
Accreditation To MBA - Collaborates And Influences - Mastery
Telstra Future Ready
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