Jai Dhawan
Parramatta,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Commbank
12.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Work Experience
Wise Tech Global
06.2019 - 07.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Computer Science
University of New South Wales
Sydney, NSW04.2025
Skills
- Customer Response
- Call center experience
- Problem-solving abilities
- Knowledge in Algorithms
- Can use C, Python, Java, Javascript
- Understanding of Object Oriented Programming
Accomplishments
- Collaborated with team of 4 in the development of Discord prototype.
- Collaborated with team of 2 in the development of Dungeon Mania.
Languages
Japanese
Limited Working
Hindi
Native or Bilingual
Timeline
Customer Support Specialist
Commbank
12.2023 - Current
Work Experience
Wise Tech Global
06.2019 - 07.2019
Bachelor of Science - Computer Science
University of New South Wales
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