Jai Harris

Duties included but were not limited to:

• Customer Service
• Money Handling/Receiving
• Staff Management including roster preparations from weekly/monthly budgets
• Managed budget effectively, ensuring cost savings without compromising quality or customer experience.
• Stock Ordering/Monitoring
• Developed and maintained knowledgeable and productive team of employees.
• Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
• Meeting KPI’s and Targets (Individually, locally, area and state levels)
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Trained and supervised team members to ensure consistency in performance and adherence to company policies.

Duties included but not limited to:

• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
• Preparation of Service Quoting aligning with scheduled routine maintenance contracts
• Met with business leaders to better understand IT issues that negatively impacted businesses.
• Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
• Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Service Tender and Contract Negotiations with Government/Defence clients
• Project Management across multiple sites/regions and trades
• Specialized knowledge in the HVAC Industry including smoke management systems and fire systems in accordance with Australian Standards
• Proven business growth and team development through training and mentoring

Duties included but were not limited to:

• Customer Service
• Money Handling/Receiving
• Managed budget effectively, ensuring cost savings without compromising quality or customer experience.
• Stock Ordering/Monitoring
• Developed and maintained knowledgeable and productive team of employees.
• Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Duties included but were not limited to:

• Demonstrated strong problem-solving abilities when repairing faulty equipment, resulting in minimal disruption to client operations.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Programmed computerized energy management systems and verified proper functionality.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Maximized equipment longevity by performing routine inspections, identifying potential issues before they escalated into costly repairs or replacements.
• Supervised and instructed apprentices.
• Delivered excellent customer service through clear communication while educating clients on proper system maintenance techniques.
• Prepare and deliver quotations to clients based on diagnostic service calls minimising downtime and disruptions
• Specialized in smoke management and fire testing in accordance with relevant Australian Standards

Duties included but were not limited to:

• Demonstrated strong problem-solving abilities when repairing faulty equipment, resulting in minimal disruption to client operations.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Programmed computerized energy management systems and verified proper functionality.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Maximized equipment longevity by performing routine inspections, identifying potential issues before they escalated into costly repairs or replacements.
• Supervised and instructed apprentices.
• Delivered excellent customer service through clear communication while educating clients on proper system maintenance techniques.
• Prepare and deliver quotations to clients based on diagnostic service calls minimising downtime and disruptions
• Specialized in smoke management and fire testing in accordance with relevant Australian Standards

• Duties included but were not limited to: Commercial and Domestic service work, Electrical and Refrigerant fault finding, Maintaining Contracts including Queensland Government (BAS), Quoting, Customer Service, General Housekeeping Duties, Manage and oversee FNQ region budgets, income and expenditures, Employee Management, Oversee overdue accounts and manage collection

Duties included but were not limited to:

• Demonstrated strong problem-solving abilities when repairing faulty equipment, resulting in minimal disruption to client operations.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Programmed computerized energy management systems and verified proper functionality.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Maximized equipment longevity by performing routine inspections, identifying potential issues before they escalated into costly repairs or replacements.
• Supervised and instructed apprentices.
• Delivered excellent customer service through clear communication while educating clients on proper system maintenance techniques.
• Prepare and deliver quotations to clients based on diagnostic service calls minimising downtime and disruptions
• Specialized in smoke management and fire testing in accordance with relevant Australian Standards

Duties included but were not limited to:

• Demonstrated strong problem-solving abilities when repairing faulty equipment, resulting in minimal disruption to client operations.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Programmed computerized energy management systems and verified proper functionality.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Maximized equipment longevity by performing routine inspections, identifying potential issues before they escalated into costly repairs or replacements.
• Supervised and instructed apprentices.
• Delivered excellent customer service through clear communication while educating clients on proper system maintenance techniques.
• Prepare and deliver quotations to clients based on diagnostic service calls minimising downtime and disruptions
• Specialized in smoke management and fire testing in accordance with relevant Australian Standards

Duties included but were not limited to:

• Demonstrated strong problem-solving abilities when repairing faulty equipment, resulting in minimal disruption to client operations.
• Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
• Programmed computerized energy management systems and verified proper functionality.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Maximized equipment longevity by performing routine inspections, identifying potential issues before they escalated into costly repairs or replacements.
• Supervised and instructed apprentices.
• Delivered excellent customer service through clear communication while educating clients on proper system maintenance techniques.
• Prepare and deliver quotations to clients based on diagnostic service calls minimising downtime and disruptions
• Specialized in smoke management and fire testing in accordance with relevant Australian Standards

Duties included but were not limited to

• Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
• Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.
• Maintained relationships with local suppliers for cost-effective materials.
• Assisted with problem-solving efforts on challenging projects, developing critical thinking abilities.
• Assisted with post-construction cleanup and maintenance.
• Gained proficiency in reading and interpreting blueprints and schematics.
• Graduated 12 months early from the apprenticeship program with a solid foundation in industry-specific knowledge.
• Completed comprehensive HVAC-R apprenticeship program, successfully learning essential trade skills.

Duties included but were not limited to:

• Register operation
• Customer Service
• Stocktaking/Stock Control
• Food Preparation
• General Cleaning duties